Ratings based on 1,351 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
21 Dec 2024 by EM, Hotel Management
Dear Sampath,Thank you for sharing your feedback.We appreciate you taking the time to share your experience with us and we hope to be able to welcome you back in the future for an improved experience.Warm regards,Ellis MaunderGuest Engagement Executive.
by A verified traveler
Posted 20 Dec 2024
great hotel
Comment from Hotel Management
21 Dec 2024 by EM, Hotel Management
Dear Brian,Thank you for sharing your feedback!Your kind words about our hotel are very much appreciated and we look forward to welcoming you back in the future for a great stay!Warm regards,Ellis MaunderGuest Engagement Executive.
by A verified traveler
Posted 20 Dec 2024
Excellent service, amazing location! Will return!
Comment from Hotel Management
21 Dec 2024 by EM, Hotel Management
Dear Melissa, Thank you for sharing your wonderful feedback!We are so happy to hear our service and location are having you consider returning! Your positive feedback is very much appreciated and we look forward to welcoming you back in the future!Warm regards,Ellis MaunderGuest Engagement Executive.
by A verified traveler
Posted 16 Dec 2024
We stayed in this hotel over the thanksgiving hotel. We arrived early but were not able to get an early check in, however, they held our bags and let us take a load off in the relaxation room in the spa. We had the family superior room and it was amazing. We had our own space but still were together in adjoining rooms. With the door open, we could speak across the rooms and go back and forth as we pleased. It was great for getting ready in the morning because we didn’t have to fight over the bathroom because we each had our own. This hotel is in a great area on the southbank and we were able to walk along the Thames to the various food vendors. There were taxis stationed out front at all times when you were ready to leave (except Sunday when we had to leave early for the airport) and also the hotel was close to the metro. Beautiful hotel with accommodating staff. Would stay here again.
Comment from Hotel Management
20 Dec 2024 by SD, Hotel Management
Dear Shanice, Thank you for sharing your experience! We're thrilled to hear you had such a wonderful stay and enjoyed the family superior room. It's great to know the adjoining rooms provided both space and connection for your family, making your mornings more convenient. We're glad you appreciated the location on the Southbank and found it easy to explore the area and access transportation. We’re sorry for the inconvenience on Sunday morning with taxis, but it’s good to know our proximity to the metro was helpful. Your kind words about our staff and hotel mean a lot, and we look forward to welcoming you back in the future! Warm regards, Guest Engagement Team
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
20 Dec 2024 by SD, Hotel Management
Dear Anna,Thank you for taking the time to leave us your rating and review. We are thrilled to hear that you enjoyed your stay here with us. We look forward to welcoming you back again for another great stay. Warm regards, Guest Engagement Team
by A verified traveler from Fleet
Posted 15 Dec 2024
Comment from Hotel Management
20 Dec 2024 by SD, Hotel Management
Dear Andrew, Thank you for taking the time to leave us your review. We are so happy to hear that you enjoyed your stay here with us.We hope to welcome you back again in the near future. Warm regards, Guest Engagement Team
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Guest Services, Hotel Management
Hi Simon,Thank you for taking the time to leave a review and for awarding us a 5 out of 5. We are thrilled to hear that you had a lovely stay with us. We hope to welcome you back again soon for another great stay. Warm regards
by A verified traveler
Posted 15 Dec 2024
Very lovely hotel. Easy to get to and from.
Comment from Hotel Management
15 Dec 2024 by Guest Services, Hotel Management
Hi Ryan,Thank you for taking the time to leave a review and for awarding us a 4 out of 5. We are thrilled to hear that you had a lovely stay with us. We hope to welcome you back again soon for another great stay. Warm regards
by A verified traveler
Posted 14 Dec 2024
Staff were superb
Comment from Hotel Management
15 Dec 2024 by Guest Services, Hotel Management
Hi Michael,Thank you for taking the time to leave a review and for awarding us a 5 out of 5. We are thrilled to hear that you had a lovely stay with us. We hope to welcome you back again soon for another great stay. Warm regards
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Guest Services, Hotel Management
Hi Jermaine,Thank you for taking the time to leave a review and for awarding us a 4 out of 5. We are thrilled to hear that you had a lovely stay with us. We hope to welcome you back again soon for another great stay. Warm regards
