Ratings based on 993 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Victoria
Posted 28 Nov 2024
by A verified traveler
Posted 24 Nov 2024
Very efficient staff but stains on carpets
Comment from Hotel Management
25 Nov 2024 by Team Sandman, Hotel Management
Thank you for your feedback! We're pleased to hear that you found our staff efficient and helpful. We sincerely apologize for the stains on the carpets and understand how this can be disappointing. Rest assured, we are addressing this issue with our housekeeping team to ensure that our facilities meet the high standards we strive for. We hope to welcome you back soon and provide you with a flawless experience.
by A verified traveler
Posted 22 Nov 2024
The property is in a really bad neighborhood of the city where there is a lot of homelessness and drugs, the parking garage is a place where the homeless stays warm and releives themselves. The continental breakfast was horrible, food was not good.
The rooms were nice, the fitness center was basic but got the job done.
Comment from Hotel Management
24 Nov 2024 by Team Sandman, Hotel Management
Thank you for sharing your feedback. I’m truly sorry to learn about the challenges you faced during your stay. We take guest safety very seriously, and I completely understand how these factors could detract from your overall experience. We want all of our guests to feel safe and comfortable during their stay, and your feedback will help us work toward improving these areas. Again, I apologize for the inconvenience, and I appreciate you taking the time to share your experience.
by A verified traveler
Posted 22 Nov 2024
Very comfortable
Comment from Hotel Management
22 Nov 2024 by Team Sandman, Hotel Management
That's great to know Maria! We hope to see you soon again.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Team Sandman, Hotel Management
Thank you for your review! We're glad you had a great stay and appreciate your 4 out of 5 rating. We look forward to welcoming you back and making your next visit even better!
by A verified traveler
Posted 18 Nov 2024
Firstly - the staff was excellent. Unfortunately for this hotel and this area, there is a SIGNIFICANT problem with un-homed people and drug users in the area. Every time I went to my car in the underground parking there were people using drugs and defecating. It smelled of urine. We even felt unsafe in our room - as the lobby was often un-manned, and the elevator did not require a key to use.
Comment from Hotel Management
18 Nov 2024 by Team Sandman, Hotel Management
Thank you for sharing your feedback. I'm glad to hear that you found the staff to be excellent, but I’m truly sorry to learn about the challenges you faced during your stay. It’s concerning to hear about the issues with safety and cleanliness around the property, especially regarding the drug use and unsanitary conditions. We take guest safety very seriously, and I completely understand how these factors could detract from your overall experience.Your comments about the unmanned lobby and unsecured elevator access are particularly important, and I will be sure to pass this along to the management team to address. We want all of our guests to feel safe and comfortable during their stay, and your feedback will help us work toward improving these areas.Again, I apologize for the inconvenience, and I appreciate you taking the time to share your experience. Should you choose to stay with us again in the future, we will do our best to ensure a more positive and secure environment.
by A verified traveler from Ancaster
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Team Sandman, Hotel Management
Thank you for your review! We’re glad you enjoyed your stay and appreciate your feedback. If you have any specific suggestions, we’d love to hear them. We look forward to welcoming you back!
by A verified traveler
Posted 17 Nov 2024
Lots of low life homeless people outside
Comment from Hotel Management
17 Nov 2024 by Team Sandman, Hotel Management
Thank you for bringing your concerns to our attention. We understand that the presence of homeless individuals near the property can be distressing, and we share your concern for the safety and well-being of all residents. we are taking steps to improve safety and security around the property, including increased patrols and coordination with local law enforcement. We are committed to creating a safe, welcoming environment for all residents, and we will continue to monitor the situation closely
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Team Sandman, Hotel Management
Thank you so much for your wonderful 5 out of 5 review! We are thrilled to hear that you had a fantastic experience during your stay. Your review inspires our team to continue providing exceptional service. We hope to welcome you back soon for another memorable visit. Safe travels!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Team Sandman, Hotel Management
Thank you for sharing your feedback. We appreciate your input and will use it to explore ways to enhance our guests’ experience. We hope you give us a chance to serve you better on your next stay.
