Ratings based on 796 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
I initially had a good experience, but my stay was marred by a series of unacceptable incidents. On both mornings, housekeeping knocked on my door at 8 AM, despite the Do Not Disturb sign being clearly displayed. On the first day, they even opened the door without waiting for a response. How outrageous and completely inappropriate is this?
Additionally, I decided to extend my stay by one extra day and spoke to the receptionist to confirm the payment. She assured me there was nothing more to settle. However, the following morning, I was abruptly woken up by a loud knock at the door, as if it were an emergency. When I opened it, staff claimed I hadn’t paid and insisted I go downstairs immediately to settle the bill. To make matters worse, they even implied that “other guests have left without paying,” which was both disrespectful and insulting.
This level of unprofessionalism and lack of respect for guests is completely unacceptable!
by A verified traveler
Posted 16 Nov 2024
I loved everything about the hotel, employees Guilherme and Gustavo so friendly a support staff. Good drinks and food and lovely breakfast and closer to everything like best tourist points
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 3 Nov 2024
by A verified traveler from Jackson Hts
Posted 3 Nov 2024
Great hotel, very comfortable rooms!
by A verified traveler
Posted 1 Nov 2024
We used Ruby Lucy as our hub, with 4 stays over 3 weeks interspersed with weekends in the country or taking the Eurostar to Europe. It was incredibly convenient to transport, and a walkable distance to most areas of London with lots of restaurant options. We will use it again in future and recommend!
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 28 Oct 2024
Super friendly staff made us feel very welcome, room was well appointed and the bed was comfy. We enjoyed the balcony to view the city and scope out the area.
