Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Noise disturbances from room next door as well as opening/ closing of room doors were very audible. Room had strange odours from vent, otherwise clean.
Comment from Hotel Management
30 Dec 2024 by Jared, Hotel Management
Dear Rose,Thank you for your feedback.We apologise for any disturbances you experienced from neighbouring guests. Rest assured we will be investigating the issue regarding the ventilation and rectifying this swiftly. We hope to have the opportunity to welcome you back in the future.Warm regards,Jared
by A verified traveler
Posted 27 Dec 2024
The worst mattresses ever, really need upgrading. Black mold in shower, doubt rooms get inspected daily or weekly. Great location and dining options. Room type was really too tight for 3 people, had I know I would have gone with a larger room.
Comment from Hotel Management
28 Dec 2024 by Jerryn, Hotel Management
Dear Anna,Thank you for sharing your feedback with us. We’re sorry to hear that your stay didn’t meet your expectations. Please accept our apologies for the issues you experienced with the mattress, the condition of the shower, and the room size. Your comments about the mattress and cleanliness have been noted, and we are already reviewing our inspection processes to ensure this does not happen again.We’re glad you enjoyed our location and dining options, and we hope to have the opportunity to provide you with a much-improved experience in the future.Kind regards,Jerryn MathewReception Manager
by A verified traveler
Posted 26 Dec 2024
Good hotel with spacious rooms conveniently located near public transportation and close to the main London attractions. Breakfast is very good, hotel is starting to feel dated and in need of a refresh, but still very good.
Comment from Hotel Management
26 Dec 2024 by KAMILA KLOS , Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, KAMILA KLOS Guest Service Manager
by A verified traveler
Posted 26 Dec 2024
Lovely front office staff
Comment from Hotel Management
26 Dec 2024 by KAMILA KLOS , Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, KAMILA KLOS Guest Service Manager
by A verified traveler
Posted 21 Dec 2024
We enjoyed a short stay in London and found the Residence Inn to be clean and comfortable. It wasn’t far from the train station, which made it easy access to visit all the fun things in London. I would definitely return.
Comment from Hotel Management
21 Dec 2024 by KAMILA KLOS , Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, KAMILA KLOS Guest Service Manager
by A verified traveler
Posted 16 Dec 2024
Convenientemente ubicado. Buen desayuno
Comment from Hotel Management
16 Dec 2024 by Jared, Hotel Management
Dear Deisha,Thank you for taking the time to share your feedback. It is wonderful to learn that you enjoyed your visit. Warm regards,Jared
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Kamila, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, KAMILA KLOS Guest Service Manager
by A verified traveler
Posted 9 Dec 2024
The staff was super friendly and helpful. The grounds and the room were spotless. It was located close to everything we wanted to do. Good dining and pub options around the hotel as well.
Comment from Hotel Management
10 Dec 2024 by Jared, Hotel Management
Dear Daniela,Thank you for taking some time to share your feedback. It's wonderful to learn that you enjoyed your visit. We are certainly in a wonderful location; I'm glad you enjoyed the variety on offer in our neighbourhoor.Warm regards,Jared
by A verified traveler
Posted 5 Dec 2024
The area was close to London Bridge Station yet in a quiet neighborhood. Staff was very friendly and I would stay here again.
Comment from Hotel Management
7 Dec 2024 by KAMILA KLOS , Hotel Management
We appreciate the feedback you have provided. I have shared your feedback with the leadership team. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, KAMILA KLOS Guest Service Manager
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Kamila, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, KAMILA KLOS Guest Service Manager
