Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Clean spacious room which met our needs. Staff were attentive. Breakfast was good with lots of choice and lovely fresh bakeries. Thanks for the stay.
Comment from Hotel Management
18 Nov 2024 by KAMILA KLOS, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, KAMILA KLOS Guest Service Manager
by A verified traveler
Posted 14 Nov 2024
Day 1 was great. Following day 1, felt staff was very disconnected and almost annoyed to support.
Comment from Hotel Management
14 Nov 2024 by Kamila, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KAMILA KLOSGuest Service Manager
by A verified traveler
Posted 12 Nov 2024
Close proximity to trains and Underground
Breakfast is excellent
Staff very accommodating
Comment from Hotel Management
12 Nov 2024 by KAMILA KLOS , Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, KAMILA KLOS Guest Service Manager
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Kamila, Hotel Management
Dear Mo,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,KAMILA KLOSGuest Service Manager
by A verified traveler
Posted 23 Oct 2024
We booked to stay at the residence inn as we were here five years ago. To say we are disappointed is the least. The room has a very musky smell with loose flooring that sinks down when you step on it. I’m certain there is water damage as our clothes reeked when we left. The service is very slow, even with simple requests as another towel. Only one outlet worked in our room, after trying every outlet with all 4 of our adapters. Lastly, they advertise to have infant cribs, but only provided a pack and play with a very unsafe and worn out mattress. Thankfully we brought our own sheet for our baby, but had to watch him sleep the whole first night to ensure he was safe. Although there are some good restaurants nearby, this hotel is not worth staying at.
Comment from Hotel Management
25 Oct 2024 by Kamila, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KAMILA KLOSGuest Service Manager
by A verified traveler
Posted 14 Oct 2024
Our window leaked, the shower leaked, the bed was so lumpy, and the hallways were so cold!!! Not worth the money for a Residence INN!!! And people messed with our laundry.
Comment from Hotel Management
15 Oct 2024 by Kamila, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KAMILA KLOSGuest Service Manager
by A verified traveler
Posted 2 Oct 2024
To provide parking lot.
Comment from Hotel Management
2 Oct 2024 by Jared, Hotel Management
Good morning Ives,Thank you for taking the time to share some feedback following your stay. It's great to learn that you enjoyed your time with us. I do appreciate there is limited parking, and we do work hard to ensure our guests have all the information they need prior to arriving with us at the hotel.We hope to welcome you back in the future.Warm regards,Jared
by A verified traveler from Chorley, Lichfield
Posted 30 Sep 2024
Good place to stay, nice size rooms. Did have noisy neighbours in next room but you can hardly blame the hotel for that.
Comment from Hotel Management
1 Oct 2024 by KAMILA KLOS, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, KAMILA KLOS Guest Service Manager
by A verified traveler from Castro Valley
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by KAMILA KLOS, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KAMILA KLOSGuest Service Manager
by A verified traveler
Posted 26 Sep 2024
Recommended. Clean and modern. Friendly staff and has a great breakfast selection. Close to Tower Bridge and major stations.
Comment from Hotel Management
26 Sep 2024 by KAMILA KLOS , Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, KAMILA KLOS Guest Service Manager
