Ratings based on 2,088 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Staff were great. Room was good as were the executive facilities. Hotel exterior needs attention as do the windows. It’s looking a little tired.
Comment from Hotel Management
20 Nov 2024 by Pepe Merdzan, Hotel Management
Dear Seanthank you for your feedback and we hope to see you soon.
by A verified traveler
Posted 19 Nov 2024
The location was very convenient as we had an early morning flight. The room was very comfortable and everything was in perfect order. The transportation to the airport was on time and well run.
Comment from Hotel Management
20 Nov 2024 by Pepe Merdzan, Hotel Management
Dear Margaretthank you for your feedback and we hope to see you soon.
by A verified traveler from Sun City
Posted 19 Nov 2024
Enjoyed my stay.
Comment from Hotel Management
20 Nov 2024 by Pepe Merdzan, Hotel Management
Dear Sabrenathank you for your feedback and we hope to see you soon.
by A verified traveler
Posted 19 Nov 2024
On arrival I was given the wrong room but still charged the higher room rate for the room I had booked. It was resolved fairly quickly.
Reception staff were generally pleasant and helpful.
The re-stocking of the room each day varied and necessitated a hunt for housekeeping staff (to get coffee, flannels, body lotion....)
The rooms were very clean though.
The executive lounge happy hour food has been stepped down to a couple of items on a plate. It was nicer having a self-service area for bread and cheese and so forth.
I don't eat in the bar / restaurant as from past experience the food wasn't great. I did book breakfast for one day this year and that was great. A big improvement on food quality from last year.
Other than that, a good stay. I was there for a conference, but I would be happy staying there the night before or after a flight.
Comment from Hotel Management
20 Nov 2024 by Pepe Merdzan, Hotel Management
Dear Kathrynthank you for your feedback and we hope to see you soon.
by A verified traveler
Posted 16 Nov 2024
Convenient location, good facilities but don’t look for gluten free food! You will go hungry like me
Comment from Hotel Management
18 Nov 2024 by Pepe Merdzan, Hotel Management
Dear Stephenthank you for your feedback and we hope to see you soon.
by A verified traveler from Shrewsbury
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Pepe Merdzan, Hotel Management
Dear Robertthank you for your feedback and we hope to see you soon.
by A verified traveler
Posted 13 Nov 2024
Reception desk folks extremely welcoming and charming.
Comment from Hotel Management
14 Nov 2024 by Pepe Merdzan, Hotel Management
Dear Rachelthank you for your feedback and we hope to see you soon.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Pepe Merdzan, Hotel Management
Dear Allanthank you for your feedback and we hope to see you soon.
by A verified traveler
Posted 10 Nov 2024
The room was lovely and spacious and very comfortable.
Comment from Hotel Management
11 Nov 2024 by Pepe Merdzan, Hotel Management
Dera Albertthank you for your feedback and we hope to see you soon.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Pepe Merdzan, Hotel Management
Dear Michaelthank you for your feedback and we hope to see you soon.
