Ratings based on 995 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2022
This hotel was closed when I got there, I was left stranded by your company…….I bought and paid for this so needless to safe I need my money back ASAP, I am 88 years old and to have this happen to me was not acceptable, how did this happen? I decided to take a cab from Heathrow to the Ramada Inn at Hounslow east, cost me £40-, and to find I did not have a room after a long flight from San Diego, was so disappointing.
by A verified traveler
Posted 22 Sep 2022
Property was ‘closed down’ 4 days before our visit
Expedia support has been lacking
by A verified traveler
Posted 20 Sep 2022
Bad
by A verified traveler
Posted 18 Sep 2022
Staff was friendly. Beds were comfortable.
Second time visiting London. We chose this hotel because it's close to transit. We booked for Sep 12 to 18.
The carpet in our room looked dirty and seemed to be stained. In the bathroom, the towel rack was rusted and the faucet was covered in something brown that didn't appear to be rust.
The hotel advertised laundry services on the Expedia website. The nearest laundromat was roughly 10 blocks away. I'm not sure if that qualifies as the hotel having laundry services or not.
The restaurant was opened for breakfast and then closed until 6:30pm. Ate at the restaurant once. 7 people in the dining room. It took 2.5 hours to get through the meal and I had to ask for the cheque twice. No vending machine on-site, no ice available. No fridge in the room so we could buy drinks and bring back. Went to the Travelodge next door to use their vending machine.
The lock on the door stopped working on day 2. They were going to send someone to replace the battery. Then they needed to order a new motor. We had to get staff to unlock our door with the master key whenever we returned.
On Sep 14, we returned from an outing. We were told that it would be our last night because the hotel was closing permanently the next day. Given what we observed while there, I'm not surprised in the least. I feel sorry for the people who lost their jobs, but very disappointed in the experience.
We did get a refund.
by A verified traveler
Posted 17 Sep 2022 on Hotels
by A verified traveler
Posted 13 Sep 2022
Very very dirty carpet in the room including hallway. Bathroom door hsd a big hole. A mom and pop hotels are better than this hotel. Avoid avoid.
There is a travelodge across the street
by A verified traveler from London
Posted 6 Sep 2022 on Ebookers
Quick and efficient check in
Comment from Hotel Management
12 Sep 2022 by Sudarshi Hardoyal, Hotel Management
Hi PaulThanks for staying with us and we really appreciate your feedback in order to improve our products and services.
by A verified traveler
Posted 5 Sep 2022
Beds are not comfortable. Carpet inside the room is wet. Bedsheets were not clean.
Comment from Hotel Management
12 Sep 2022 by Sudarshi Hardoyal, Hotel Management
Hi HariThanks for staying with us and we really appreciate your feedback in order to improve our products and services.
by A verified traveler
Non welcoming without a smile.!!
Posted 5 Sep 2022 on HotelsNon welcoming arrival. Not even a smile or welcome to our hotel!!
Paid £15 for a parking space and as we needed car to get nearer to our venue and would be back later at midnight was assured we had a space as paid for...only to come back later and carefully squeeze car in at tiny space near exit....same non welcome for breakfast and departure...Glad only stayed for one night....I've stayed in more welcoming budget hotels so will look elsewhere next time.
Comment from Hotel Management
12 Sep 2022 by Sudarshi Hardoyal, Hotel Management
Hi AndrewThanks for staying with us and we really appreciate your feedback in order to improve our products and services. I hope to welcome you back in the near future.
by A verified traveler
Posted 24 Aug 2022
It was a nice place but when we arrived they told us the air conditioning in the rooms was not working and since we went during the heat wave - that kind of mattered. At least we could open the nice large windows though which did help especially at night. The staff was friendly enough and they allowed us to check in early at no additional charge which was very nice!
Comment from Hotel Management
28 Aug 2022 by Mario, Hotel Management
Dear guest,Please accept our apologies and thanks for the feedback and getting my attention in this matter. I will take action immediately to improve service. Have a great day!
