Ratings based on 1,239 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Disgusting
Comment from Hotel Management
2 Dec 2024 by ngp, Hotel Management
Dear Maryam,We’re sorry to hear about your experience and apologize for any inconvenience caused. Your feedback is valuable to us, and we strive to ensure a better experience for all our guests.Best regards,Nicholas George PDuty Manager Radisson Blu Euston Square
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Reception Team, Hotel Management
Dear Jonathan,Your rating truly caught our attention. It is delightful to see your positive evaluation of the Radisson Blu Hotel, London Euston Square. Every day, our dedicated team of professionals works tirelessly to ensure each guest has a wonderful experience. Your score its signals to us that we are succeeding in providing an enjoyable stay, which is the core of our hotel's philosophy. However, the pursuit of perfection is a continuous journey. We acknowledge that there may be areas where we can further improve to make your next stay even better. Your feedback plays a crucial role in this process. Once again, thank you for choosing the Radisson Blu Hotel, Euston Square for your stay in London. We look forward to welcoming you again and strive to make your next experience with us perfect.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Hotel, London Euston Square Team.
by A verified traveler from Andover
Posted 30 Nov 2024
Booked as a solo traveler. Have stayed a couple of years ago as a solo traveler so aware that room was small. However very hot room due to being on 5 th floor. Did try to alter temperature but didn’t always work. Only given 1 pillow requested another pillow when down at reception Waited an hour nothing arrived. Realised I had no way of contacting reception as no telephone in the room! No contact via smart TV and no relevant number to use from my own phone. Got dressed went to reception which was a bit of a nuisance as have mobility problems at present. spoke to a different member of staff who didn’t appear to want to be there! but managed to get a pillow and a phone number to contact reception if needed. It was like pulling teeth! Otherwise very clean and other staff I interacted with extremely helpful. Single room overpriced but it’s London! I stay for location to UCLH so no doubt will return in the future. Maybe a double room next time!
Comment from Hotel Management
30 Nov 2024 by ngp, Hotel Management
Dear Deirdre Maria,Thank you for taking the time to share your detailed feedback. We appreciate you returning to stay with us and are glad to hear you found the hotel clean and our location convenient for UCLH.We sincerely apologize for the inconvenience you experienced with the room temperature, pillow request, and lack of in-room communication options. Your comfort is our priority, and it’s disappointing to learn that we fell short on this occasion. We understand how frustrating it must have been to go to reception, especially given your mobility challenges, and we regret the delay and lack of attentiveness you encountered. Please rest assured that we will address these concerns with our team to ensure improvements are made.We’re grateful for your understanding and hope that your next visit will be more seamless. Should you choose to stay in a double room, we’re confident it will provide a more comfortable experience. Thank you again for your honest feedback, and we look forward to welcoming you back in the future.Best regards,Nicholas George Pastogiannis Duty Manager Radisson Blu Euston Square
by A verified traveler
Posted 28 Nov 2024
Nice central hotel with welcoming staff
Comment from Hotel Management
29 Nov 2024 by ngp, Hotel Management
Dear Anthony,Thank you for your kind review! We’re delighted to hear you enjoyed our central location and found our staff to be welcoming. Providing excellent service and a convenient stay is always our top priority.We look forward to welcoming you back to Radisson Blu Euston Square in the future!Best regards,Nicholas George Pastogiannis Duty Manager Radisson Blu Euston Square
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by ngp, Hotel Management
Dear Olubunmi, Thank you for your fantastic 5 out of 5 rating! We’re delighted to hear you had an exceptional experience with us. Your feedback truly means a lot to our team, and we’re so pleased we could make your stay special.We look forward to welcoming you back to Radisson Blu Euston Square soon!Best regards,Nicholas George Pastogiannis Duty Manager Radisson Blu Euston Square
by A verified traveler
Posted 25 Nov 2024
Great hotel
Comment from Hotel Management
26 Nov 2024 by ngp, Hotel Management
Dear Kevin,Thank you for your fantastic 5 out of 5 rating! We’re delighted to hear you had an exceptional experience with us. Your feedback truly means a lot to our team, and we’re so pleased we could make your stay special.We look forward to welcoming you back to Radisson Blu Euston Square soon!Best regards,Nicholas George Pastogiannis Duty Manager Radisson Blu Euston Square
by A verified traveler
Posted 25 Nov 2024
Excellent rooms and fantastic breakfast options!
Comment from Hotel Management
26 Nov 2024 by ngp, Hotel Management
Dear Nathanael,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our excellent rooms and fantastic breakfast options. Providing a comfortable stay and a delightful dining experience is our top priority.We hope to welcome you back to Radisson Blu Euston Square soon!Best regards,Nicholas George Pastogiannis Duty Manager Radisson Blu Euston Square
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by ngp, Hotel Management
Dear Hinna,Thank you so much for your 5 out of 5 review! We’re thrilled to know you had such a wonderful experience with us. Your kind words mean a lot to our team, and we’re glad we could make your stay memorable.We can’t wait to welcome you back to Radisson Blu Euston Square the near future!Best regards,Nicholas George PastogiannisDuty Manager Radisson Blu Euston Square
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Guest Relation Manager, Hotel Management
Dear Jonathan,We are delighted to read your rating, and your kind words are greatly appreciated. At Radisson Blu, London Euston Square, our aim is to provide a memorable experience for all our honoured guests.Your high praise is a testament to our team's diligent efforts to ensure your stay was a pleasant one. Your satisfaction is invaluable to us, and we are thrilled we could meet your expectations.We hope to have the privilege of welcoming you back in the near future to provide another excellent stay.Warm Regards,Edgar FReception Manager
by A verified traveler
Posted 24 Nov 2024
