Ratings based on 946 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Really very good at a decent price. The coffee and tea facilities left a little to be desired in the room. Measly amount of milk and coffee machine hard to use. Most places provide a free biscuit or two but not here.
Staff seemed a bit muddled at times in the bar. And on a quiet Wednesday evening we asked to sit and look at the view with a drink and were refused. So silly when we were the only people there.
Comment from Hotel Management
19 Nov 2024 by Guest Relations Team, Hotel Management
Dear Ysobel,Thank you for your feedback. We're glad to hear you found our pricing reasonable.We apologize for the inconvenience with the coffee and tea facilities in your room. Your comments about the milk and coffee machine are noted, and we'll work on improving this.We also appreciate your suggestion about providing complimentary biscuits. Regarding the bar staff and the seating issue, we apologize for the confusion and will address this with our team to ensure better service in the future. We hope to welcome you back soon and provide a more enjoyable experience.Kind regards,
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Guest Reletions Team, Hotel Management
Dear Tayo,Thank you for your fantastic review and the perfect 5/5 rating! We are delighted to hear that you had such a positive experience with us.Your feedback is truly appreciated and encourages our team to keep up the excellent work. We look forward to welcoming you back for another wonderful stay.Best regards,
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Guest Relations Team, Hotel Management
Dear Adam,Thank you so much for your fantastic review! We’re thrilled to hear that you had a perfect stay with us.Our team is dedicated to providing top-notch service, and it’s wonderful to know we met your expectations. We can’t wait to welcome you back for another great experience!Kind regards,
by A verified traveler
Posted 11 Nov 2024
N/A
Comment from Hotel Management
13 Nov 2024 by Guest Relations Team, Hotel Management
Dear Cheick,Thank you for your positive review! We’re glad to hear you enjoyed your stay with us. We always strive to improve and provide the best experience possible, so if there’s anything we could do to make your next visit even better, please let us know. We look forward to welcoming you back soon!Kind regards,
by A verified traveler
Posted 9 Nov 2024
The hotel has good access to everywhere.
Comment from Hotel Management
11 Nov 2024 by Guest Relations Team, Hotel Management
Dear Guest,Thank you for your feedback and your score of 4! We truly appreciate you taking the time to share your experience.We’re glad to hear that you had a lovely stay. We look forward to welcoming you back soon for another fantastic experience!Kind regards,
by A verified traveler
Posted 7 Nov 2024
The lobby and the restaurant in the hotel were very well kept and modern. The double room was a good size and had all of the amenities you'd need as well as a safe and fridge
Comment from Hotel Management
8 Nov 2024 by Guest Relations Team, Hotel Management
Dear Declan,It sounds like you had a pleasant stay! A well-kept lobby and restaurant can really set the tone for a hotel experience. Having a spacious double room with all the necessary amenities, including a safe and fridge, must have made your stay even more comfortableKind regards,
by A verified traveler
Posted 7 Nov 2024
Housekeeping need to check provisions, coffee pods were not replinshed. Hard to tell if carpet stain was blood or something else.
Comment from Hotel Management
11 Nov 2024 by Your Hotel Management Team, Hotel Management
Dear guest,Thank you for your feedback. We apologize for the oversight with the coffee pods and the condition of the carpet. Your comments have been shared with our housekeeping team to ensure these issues are addressed promptly.We appreciate your understanding and hope to provide you with a flawless experience on your next visit.Kind Regards,
by A verified traveler
Posted 5 Nov 2024
The main staff on reception were kind, friendly and helpful. We had a lovely stay and would definitely recommend.
Comment from Hotel Management
11 Nov 2024 by Your Hotel Management Team, Hotel Management
Dear Kellie,Thank you for your wonderful review!We’re delighted to hear that our reception staff were kind, friendly, and helpful. It’s fantastic to know that you had a lovely stay and would recommend us.We look forward to welcoming you back soon! Kind Regards,
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Guest Relations Team, Hotel Management
Dear Satinder,Thank you for your wonderful review! We’re thrilled to hear that you had a lovely stay and would recommend us.We can’t wait to welcome you back soon for another great experience! Warm Regards,
by A verified traveler
Posted 2 Nov 2024
Our stay was pleasant for a family of four. Room arrangement was perfect
Comment from Hotel Management
2 Nov 2024 by Guest Relations Team, Hotel Management
Dear Oyinloye,Thank you for your feedback. We’re pleased to hear that you found the bed clean, spacious, and comfortable. We apologize for the inconvenience regarding the steep parking price and the unexpected damage fee. We understand how important it is for all charges to be clearly communicated upfront.Your comments are valuable, and we’ll work on improving our transparency on booking platforms. If there’s anything else you’d like to share or if you have further concerns, please let us know. Your feedback helps us enhance our services.Kind regards,
