Ratings based on 2,148 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hilliard
Posted 19 Nov 2024
I always stat at the Radisson Blu on my way back to the USA. Its close to the airport and the hotel is clean wih great and friendly staff.
Comment from Hotel Management
20 Nov 2024 by Jamie Walker Front Office Manager, Hotel Management
Dear Jacqueline,Thank you for your wonderful review! We’re thrilled to hear that you consistently choose Radisson Blu for your travels back to the USA. It’s great to know that our location, cleanliness, and friendly staff continue to meet your expectations.We look forward to welcoming you again on your next trip!Warm regards,Jamie WalkerFront Office Manager
by A verified traveler
Posted 18 Nov 2024
Stayed for one night, no complaints at all.
Comment from Hotel Management
18 Nov 2024 by Jamie Walker Front Office Manager, Hotel Management
Dear Allison,Thank you for your kind review! We’re delighted to know your stay with us was enjoyable. It's always our aim to provide a seamless and comfortable experience, and we’re so pleased we met your expectations.We hope to welcome you back again soon for another great visit!Warm regards,Jamie WalkerFront Office Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Jamie Walker Front Office Manager, Hotel Management
Dear Jacqueline,Thank you for your perfect rating! We’re thrilled to hear that you had a fantastic stay with us. Your feedback is truly appreciated, and we look forward to welcoming you back soon.Best regards,Jamie WalkerFront Office Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Jamie Walker Front Office Manager, Hotel Management
Dear Kimberly,Thank you for your fantastic rating! We're thrilled to know you enjoyed your stay with us. Your feedback means a lot, and we hope to welcome you back soon.Best regards,Jamie WalkerFront Office Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Jamie Walker Front Office Manager, Hotel Management
Dear Sushant,Thank you for taking the time to share your feedback. We regret that your experience did not meet your expectations and would appreciate the opportunity to understand more about what could have been improved. Please feel free to reach out to us directly so we can discuss this further and work to make things right.Best regards,Jamie WalkerFront Office Manager
by A verified traveler
Posted 7 Nov 2024
We have stayed here a few times as it has on site parking.
This time we booked a trip to Valencia and even though it was obvious via Expedia we could not go the hotel would not refund or credit our cost to an alternative date.
The cost is okay and there is a great pub nearby called the Pheasant Inn but I’m really angry about your attitude towards customers misfortune.
Comment from Hotel Management
8 Nov 2024 by Jamie Walker Front Office Manager, Hotel Management
Dear Andy,Thank you for sharing your feedback. We understand your frustration regarding the non-refundable booking policy, and we’re truly sorry that this impacted your travel plans. As a hotel, we strive to accommodate our guests to the best of our abilities, though we are often bound by policies associated with third-party bookings.We’re glad to hear you enjoy our on-site parking and the convenience of the nearby Pheasant Inn. We hope to welcome you back in the future under more favorable circumstances, and please feel free to reach out to us directly if there’s any way we may assist.Warm regards,Jamie WalkerFront Office Manager
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Jamie Walker Front Office Manager, Hotel Management
Dear Rogan,Thank you for sharing your feedback. We are sorry to hear about your recent experience at our hotel. Please do not hesitate to contact us directly so that we can investigate the situation further and better understand what happened during your stay.We value your feedback and would appreciate the opportunity to address any concerns.Kind regards,Jamie WalkerFront Office Manager
by A verified traveler
Posted 3 Nov 2024
Our room was directly outside the elevators and we heard every single footstep going in and out. One of the elevators also got stuck and the guests trapped inside rang the alarm non stop from 2AM - 3:30 AM.
Comment from Hotel Management
4 Nov 2024 by Jamie Walker Front Office Manager, Hotel Management
Dear Sean,Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the disruptions you experienced due to the noise from the elevators and the unfortunate incident with the elevator malfunction.We understand how important a restful night is, especially when traveling, and I regret that we fell short of providing that comfort during your stay. Your experience is not reflective of the quality we strive for, and I will be addressing these concerns with our maintenance and operations teams to ensure such incidents are managed more effectively in the future.Thank you again for your feedback. We hope to have the opportunity to welcome you back for a more pleasant experience.Best regards,Jamie WalkerFront Office Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Jamie Walker Front of House Manager, Hotel Management
Dear Rashad,Thank you for your wonderful rating! We’re thrilled to know you had a positive experience with us and hope to welcome you back again soon for another great stay.Warm regards,Jamie WalkerFront of House Manager
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Tiago Camacho Hotel Manager, Hotel Management
Dear Dominic,Thank you for rating us! We’re pleased to know you enjoyed your stay and hope we made it a comfortable experience. We appreciate your feedback and look forward to welcoming you back soon.Warm regards,Tiago CamachoHotel ManagerRadisson Blu London Heathrow
