Ratings based on 453 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Julian Gomez, Hotel Management
Dear Stephen, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel & Suites. On behalf of our entire team, I would like to apologize for failing to meet your expectations. We hope for an opportunity to welcome you again in the future. Sincerely,
by A verified traveler
Posted 21 Jun 2024
Quiet area around shopping and food. Average hotel, pretty outdated. Rooms need to be renovated and area we were staying smelled moldy and looks like there was a leak in the hallway.
Comment from Hotel Management
23 Jun 2024 by Julian Gomez, Hotel Management
Dear Adriana, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel & Suites. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us. We hope for an opportunity to properly host you in the future. Sincerely,
by A verified traveler
Posted 20 Jun 2024
A 60's type hotel, with a tired appearance, older furnishings throughout. The facility is clean and functional. Staff is fine. Its really a budget hotel, and if that's what you're looking for, works.
Comment from Hotel Management
21 Jun 2024 by Julian Gomez, Hotel Management
Dear Peter, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We hope for an opportunity to properly host you in the future. Sincerely,
by A verified traveler
Posted 19 Jun 2024
Arrived very late. Didn’t take note if the properyy
Comment from Hotel Management
19 Jun 2024 by Julian Gomez, Hotel Management
Dear Patricia, It's great to hear that you had a wonderful experience during your stay at our hotel! Thank you for the 5 out 5 feedback and we look forward to welcoming you back in the future. Thank you again for choosing to stay with us!Sincerely,
by A verified traveler
Posted 18 Jun 2024
No hot water. No internet. No pool. Was advertised. Dilapidated pool.
Breakfast has improved.
Comment from Hotel Management
19 Jun 2024 by Julian Gomez, Hotel Management
Dear Diedrich, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We hope for an opportunity to properly host you in the future. Sincerely,
by A verified traveler
Posted 18 Jun 2024
I checked in and found out the Hotel’s elevator was not working, internet was not working at times, did not have Hot Water when waking up. Eventually Hot Water issue was fixed.
Comment from Hotel Management
19 Jun 2024 by Julian Gomez, Hotel Management
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We hope for an opportunity to properly host you in the future. Sincerely,
by A verified traveler
Posted 15 Jun 2024
Very close to many restaurants. Lots of parking which we needed because of having a 20’ trailer .
Comment from Hotel Management
16 Jun 2024 by Julian Gomez, Hotel Management
Dear Dale, It's great to hear that you had a wonderful experience during your stay at our hotel! Thank you for your feedback and we look forward to welcoming you back in the future. Thank you again for choosing to stay with us!Sincerely,
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Julian Gomez, Hotel Management
Dear Richard, It's great to hear that you had a wonderful experience during your stay at our hotel! Thank you for the 5 out 5 feedback and we look forward to welcoming you back in the future. Thank you again for choosing to stay with us!Sincerely,
by A verified traveler
Posted 9 Jun 2024
Elevator didn’t work, only door that worked was the main lobby entrance. Had a senior dog that can’t walk that had to be carried up stairs and down an extremely long hallway. Carpets and hallways are littered with stains
Comment from Hotel Management
10 Jun 2024 by Quality Hotel & Suites, Woodstock, ON, Hotel Management
Dear Michael, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
by A verified traveler
Posted 8 Jun 2024
Nasty
Comment from Hotel Management
8 Jun 2024 by Julian Gomez, Hotel Management
Dear Mr. Jeremy,Thank you for taking the time to share your feedback with us and we sincerely apologize for the experience. Our aim is to provide all our guests with a comfortable and memorable stay, and it's clear we have some work to do in order to achieve this goal.Once again, we apologize for any inconvenience you experienced.Sincerely,
