Ratings based on 578 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 1 Jan 2025
The room was very clean. Beds were comfortable. The staff was friendly and helpful
by A verified traveler
Posted 1 Jan 2025
Confusing locating room and the lock on door
by A verified traveler from Russell
Posted 31 Dec 2024
The staff very professional and friendly
Comment from Hotel Management
31 Dec 2024 by Julian Gomez, Hotel Management
Dear Norita, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel & Suites.As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely,
by A verified traveler
Posted 28 Dec 2024
Staff were pleasant, great location for us, but we entered our room and it was very cold. Put the heater on. Took a few hours to warm up sufficiently, then too hot in the night. Woke up, turned off the heat, a few hours later, the room was cold again. Unfortunate that there wasnt a thermostat.
Comment from Hotel Management
30 Dec 2024 by Julian Gomez, Hotel Management
Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel & Suites.On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us.The hotel is slated for major renovations soon and we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,
by A verified traveler
Posted 15 Dec 2024
Staff very helpful and friendly. Breakfast was a little unusual. Furniture and carpets show wear. Overall we had a good experience.
Comment from Hotel Management
16 Dec 2024 by Quality Hotel & Suites, Woodstock, ON, Hotel Management
Dear Rebecca, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel & Suites. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely,
by A verified traveler
Posted 9 Dec 2024
Hotel needs a lot of renovations. Elevators are old and need to be redone
Comment from Hotel Management
9 Dec 2024 by Julian Gomez, Hotel Management
Dear Amelia,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel & Suites.On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us.The hotel is slated for major renovations soon and we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Julian Gomez, Hotel Management
Dear Neelima,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel & Suites.On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us.The hotel is slated for major renovations soon and we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,
by A verified traveler
Posted 8 Dec 2024
Location was great. Property is very run down, had to get key cards reset all the time, bathroom shower curtain rod was not secured properly. Complimentary breakfast was a bit strange, some lunch/supper options.
Comment from Hotel Management
9 Dec 2024 by Julian Gomez, Hotel Management
Dear Amy,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel & Suites.On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us.The hotel is slated for major renovations soon and we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Julian Gomez, Hotel Management
Dear Kirandeep,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Hotel & Suites.On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us.The hotel is slated for major renovations soon and we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,
