Ratings based on 967 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 30 Dec 2024
Brillant hotel, convenient and clean.
by A verified traveler
Posted 30 Dec 2024
Good value for money.
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 17 Dec 2024
It was pleasant enough. Tap water was always murky
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Hotel Quality & Guest Experience Manager, Hotel Management
Dear Adesola,Thank you for taking the time to rate your experience with us, and we hope to welcome you back in the future!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager
by A verified traveler
Posted 4 Dec 2024
Great hotel. Very festive feel in reception. Rooms were clean and tidy and great location next to Kings X station
Comment from Hotel Management
5 Dec 2024 by Hotel Quality & Guest Experience Manager, Hotel Management
Dear Oliver,Thank you for your wonderful feedback!I am glad you enjoyed our lobby atmosphere, clean accommodations and found our location convenient.We look forward to welcoming you back for another great stay.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager
by A verified traveler
Posted 2 Dec 2024
Staff was very nice, the room was not as nice as I was expecting for the $$, the "den" was small couch, table and small TV that was not working.
Comment from Hotel Management
4 Dec 2024 by Hotel Quality & Guest Experience Manager, Hotel Management
Dear Scott,Thank you for taking the time to share your experience with us.While I am delighted you appreciated our team’s hospitality, I am truly sorry that the room and its amenities did not meet your expectations. Please know that I will share your feedback with the relevant departments to ensure we address these concerns.We would love the opportunity to welcome you back in the future and provide the exceptional stay you deserve.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager
