Ratings based on 1,729 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
On a trip to London with our adult daughter, the "apartment- style" hotel worked well - full kitchen - including washer/dryer- was very convenient, nice elevator and the 24-hour staff was kind, helpful, and so pleasant. They made it welcoming to come "home" after busy days. Earl's Court station was very close and several very good restaurants and two groceries right nearby.
Comment from Hotel Management
16 Oct 2024 by Presidential Apartments Kensington, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that our apartment-style accommodations worked well for your trip to London and that you found the full kitchen and washer/dryer convenient. It's great to know that our 24-hour staff made you feel welcome and at home after your busy days exploring the city.We're also glad that our location near Earl's Court station, as well as the nearby restaurants and groceries, added to your experience. We hope to welcome you and your family back again soon!
by A verified traveler
Posted 30 Sep 2024
Reasons i loved our stay here: (1) location - it was close to the tube station, a bus station, darned good English pubs, Thai, Indian, and Lebanese restaurants, convenience stores, Starbucks, Jollibee, McDonalds; (2) cleanliness - while the airconditioning took a while to cool probably because it was not used a long time, and while the room we stayed at may not be pretty, it was spotless and odourless. The fridge, washing machine/dryer in the room did not have a foul smell. Neither did the microwave, dishwasher and oven smell but which we did not care to use because we mostly ate out; (3) the staff - they provided us with an electric fan while they attended to fixing the air conditioning problem in our room as quickly as they could. We spent a stuffy sweaty first night but the inconvenience of that night has been overshadowed by the comfort we felt after the air conditioning was fixed and by the attentiveness of the hotel staff. Michael the porter needs special mention and Aliona too. Michael helped us understand how the finicky laundry worked before we could even find the manual. He also lent us an adapter. Aliona was especially friendly, helpful and courteous. Housekeeping kept us well supplied with fresh towels, tea, instant coffee and sugar. This is my third time in London and I have not wanted to stay a second time at any place Ive travelled to before. This is one hotel/apartment i would be happy to go back to.
Comment from Hotel Management
4 Oct 2024 by Presidential Apartments Kensington, Hotel Management
Thank you so much for your wonderful and detailed review! We’re delighted to hear that you enjoyed your stay and appreciated our location, cleanliness, and especially the attentiveness of our staff. It’s great to know that the nearby restaurants, convenience stores, and transport options made your visit more enjoyable, and we’re pleased that our team, particularly Michael and Aliona, left a positive impression with their helpfulness and friendliness.We apologize for the initial discomfort with the air conditioning and appreciate your understanding as we worked to resolve the issue. We’re glad that the rest of your stay was comfortable and enjoyable, and we’re thrilled to know that you’d be happy to return. We look forward to welcoming you back on your next trip to London!
by A verified traveler
Posted 26 Sep 2024
nice size of room with good facilities. close to shopping and wide selection of restaurants
Comment from Hotel Management
30 Sep 2024 by Presidential Apartments Kensington, Hotel Management
Thank you for your kind review! We're glad to hear you enjoyed the spacious room and the facilities provided. It's great that you appreciated our convenient location near shopping and the variety of nearby restaurants. We hope to welcome you back soon!
by A verified traveler
Posted 17 Sep 2024
I booked the room based on images supplied by the property and availability, of course. The rooms appeared modern, clean, and uncluttered, as did the bathroom.
The previously mentioned property pictures must have been taken immediately after renovation or were supplied to visualize what the completed work would like. Our room had the same flooring, cabinetry, and color scheme, but everything looked abused and worn out. Cabinet doors did not open or close properly as the hinges were pulling out of the frame. The floor was heavily marred and sticky. The bathroom was so small your elbows hit everything while trying to squeeze between the sink and door frame to the toilet. There appeared to be past water damage to wood work in and around the bathroom because it looked splintered and rotten. The bed filled most of the living space in the separate bed room, leaving little room for luggage.
We were unhappy with the state of everything as it seemed like a bait-and-switch; so we grabbed our luggage, went out the front lobby, handed them the room key and told them we were not staying. We left and immediately found a fantastic hotel nearby with comparable pricing and only 20-minutes notice.
Expedia reached out a number of times to Presidential Apartments staff, but had difficulty reaching someone with authority to discuss a potential refund. Ultimately when Expedia did make contact, management refused as we were past the cancellation deadline.
by A verified traveler
Posted 11 Sep 2024
Nice apartment hotel with cleaning services. Would stay here again!
Comment from Hotel Management
12 Sep 2024 by Presidential Apartments Kensington, Hotel Management
Thank you for your kind review! We're glad you enjoyed your stay and appreciated our cleaning services. It’s wonderful to hear that you'd choose to stay with us again—we look forward to welcoming you back soon!
by A verified traveler
Posted 24 Aug 2024
Excellent location!! 2 minute walk to the nearest tube station, safe neighborhood, lots of rest and amenities nearby. The staff were very helpful and friendly and the room was clean and had a kitchen.
Comment from Hotel Management
26 Aug 2024 by Presidential Apartments Kensington, Hotel Management
Thank you for your wonderful review! We're delighted that you enjoyed our excellent location and found the nearby amenities and neighbourhood to your liking. It’s great to hear that our staff made a positive impact and that you appreciated the cleanliness and convenience of your room with the kitchen.We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 20 Aug 2024
The location is excellent, and the staff are kind.
Comment from Hotel Management
23 Aug 2024 by Presidential Apartments Kensington, Hotel Management
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our location and that our staff made your stay pleasant. We look forward to welcoming you back in the future! Safe travels!
by A verified traveler
Posted 19 Aug 2024
We loved our stay here with our two kids. The staff was incredibly friendly and helpful! Loved the proximity to dining, groceries and Earl’s Court tube. Piccadilly line goes directly to Heathrow and St. Pancras station. We were able to leave our suitcases on our arrival day. Would definitely stay here again.
Comment from Hotel Management
19 Aug 2024 by Presidential Apartments Kensington, Hotel Management
Thank you so much for your lovely review! We’re thrilled to hear that you and your kids enjoyed your stay and found our staff to be friendly and helpful. It’s great that the proximity to dining, groceries, and the Earl’s Court tube station made your visit convenient.We’re also pleased that our location worked well for your travel needs. We look forward to welcoming you back on your next trip!
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Presidential Apartments Kensington, Hotel Management
Thank you so much for your perfect 10 out of 10 rating! We're thrilled to know that you had such a positive experience during your stay with us. Your support means the world to our team.We look forward to welcoming you back in the future!
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Presidential Apartments Kensington, Hotel Management
Thank you for rating your stay with us an 8 out of 10! We're glad you had a positive experience overall. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for an even better stay in the future.
