Ratings based on 107 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
The property was in a poor condition, when we arrived it smelt dirty. The room had several poor conditions. The kitchen was disgraceful
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Victoria , Hotel Management
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management
by A verified traveler
Posted 20 Oct 2024
Very much satisfied
Comment from Hotel Management
25 Oct 2024 by Victoria , Hotel Management
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management
by A verified traveler
Posted 17 Oct 2024
I stayed at this hotel last week, and honestly, it was a bit of a mixed experience. The first night we had issues with the door lock, and the room had only half a curtain, so privacy was kind of a problem, especially since I was with my girlfriend. There was no desk or even a rubbish bin, which was pretty annoying.
I talked to the receptionist, and they moved us to a new room the next day, which was way better. After that, the room was fine, and the bathroom was decent too. But one thing that really got on my nerves was that almost every morning, maintenance people would come by to check something or fix things. It felt like we couldn’t just chill or sleep in because they’d be knocking on the door or coming in to do random stuff. Super frustrating.
That said, the best part of the hotel was definitely the receptionist. They were really helpful and nice, so that made the experience a bit better.
In the end, the hotel was alright, but it had its fair share of issues. If they could sort out the maintenance interruptions and fix the little things, it would be much better.
Comment from Hotel Management
25 Oct 2024 by Victoria , Hotel Management
Dear guest, Thank you very much for staying with us, here at PremierLux Serviced Apartments! Your opinion is very important to us and we do appreciate you have taken the time to review your last stay with us. I would like to reassure you that all your comments have been noted and actions have been taken accordingly as we always strive to provide the best services in our venue. I do hope to have the please to welcome you back to our premises. Kind regards, Management
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
1 Jul 2024 by Victoria , Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management
by A verified traveler
Homeless People, Terrible Condition & Dirty
Posted 10 Dec 2023 on HotelsCarpets were dirty and tacky, bedding was stained and ripped, mattresses very old with springs very much felt during sleeping. Toilet sear cane off as was not fixed on at all. The apartments are part of a homeless scheme the council run. So the place is full of foreign homeless people. Avoid at all costs.
Comment from Hotel Management
3 Jan 2024 by Victoria, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 1 Nov 2022 on Hotels
Comment from Hotel Management
11 Apr 2023 by Victoria , Hotel Management
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Viktorija
by A verified traveler
Posted 3 Aug 2022 on Hotels
Comment from Hotel Management
9 Sep 2022 by Viktorija , Hotel Management
Dear guest, Thank you very much for staying with us, here at PremierLux Serviced Apartments! Your opinion is very important to us and we do appreciate you have taken the time to review your last stay with us. I would like to reassure you that all your comments have been noted and actions have been taken accordingly as we always strive to provide the best services in our venue. I do hope to have the please to welcome you back to our premises. Kind regards, Management
by A verified traveler
Would not stop again if someone paid me to!!
Posted 25 Jul 2022 on HotelsWell we're do I start. Location is on busy, noisy high street. Receptionist only interested in mobile phone. Hallways are filthy and smell of damp. Room was the most dirtiest and smallest room I have ever stopped in. Carpet was filthy and freying in all the corners. Walls were dirty & stained with god knows what. The bed was the most dirtiest and uncomfortable mattress I have ever slept on. Springs in your back constantly and only get 1 thin cushion. How they can justify letting people sleep on them I don't know. Would be better sleeping on the floor tbh. Bathroom was dirty with mould in the shower and floor not been cleaned in months by the looks of it. Avoid at all costs!!!
Comment from Hotel Management
11 Apr 2023 by Victoria, Hotel Management
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management
by A verified traveler
Posted 15 Jun 2022 on Hotels
Comment from Hotel Management
7 Jul 2022 by Victoria, Hotel Management
Dear Guest, Thank you very much for your review and it was with great pleasure to have you as our guests. We were delighted to learn you had a pleasant stay at PremierLux Serviced Apartments and that you rated your stay as excellent. We look forward to welcoming you back in the nearest future. Kind Regards, Management
