Ratings based on 1,166 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Winston Hills
Posted 19 Nov 2024
Convenient location, within walking distance to St Pancras station. Room had everything I needed, enough space for a solo traveller. There was some road noise and construction outside but that didn’t really bother me as I was only there for one night. I was surprised to have to pay for luggage storage before check in (however I’m unsure if this is the standard in the UK). Good place to stay if you have an early morning Eurostar departure.
Comment from Hotel Management
20 Nov 2024 by Thay, Hotel Management
Hello Melissa,Thank you for sharing your honest review. Our rooms, while compact, are thoughtfully designed to enhance your comfort during your stay. Each room is furnished with plush, inviting beds that cradle you into a restful sleep, making it easy to recharge for another day of adventure. You'll find modern amenities at your fingertips, including complimentary high-speed Wi-Fi, ensuring you can stay connected while you relax. We strive to cultivate a soothing atmosphere that makes your stay delightful and rejuvenating. Additionally, we recognize the importance of tranquility and are actively working to enhance the soundproofing of our windows for an even more peaceful experience.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Thay, Hotel Management
Hello Paula,Thank you for taking the time to write us a review.I am happy to see you have enjoyed your stay with us.I hope you will be back here in the future.Best regards
by A verified traveler
Posted 18 Nov 2024
Booked knowing it was small, but appears even smaller in person. No way to open a single medium sized luggage without hindering movement around the room. But otherwise, clean and serviceable for a single night. Note, luggage storage is at 3GBP per piece
Comment from Hotel Management
20 Nov 2024 by Thay, Hotel Management
Thank you for your review.We are sad to see your experience was not as expected.Our rooms are compact, but we believe they have everything our guests might need. We wanted to offer our guests a competitive price in this great location.We hope you will give us a second chance in the future.Best regards
by A verified traveler from Middlesbrough
Posted 18 Nov 2024
Ok. So i have stopped here many times. Its a stones throw from LKX which is great. The area is however becoming a keep your eye over your shoulder. (As is most of london) the hotel is clean staff are great cant comment on breakfast as i always go to pub next door (the water rats) £13 for a full English. Stay safe keep your witsaboutyou and enjoy
Comment from Hotel Management
20 Nov 2024 by Thay, Hotel Management
Hello Diane,Thank you for your fantastic review! We are truly delighted to hear that you appreciated our prime location, which offers easy access to local attractions and stunning views. It's wonderful to know that our dedicated staff made you feel welcomed and cared for during your stay.Best regards
by A verified traveler
Posted 18 Nov 2024
I love this hotel.
Comment from Hotel Management
20 Nov 2024 by Thay, Hotel Management
Hello Toby,Thank you for taking the time to write us a review.I am glad that you have enjoyed the hotel. We cant wait to host you here again in the future.Best regards,
by A verified traveler
Posted 16 Nov 2024
Really clean & modern hotel, super quick to check in and friendly staff. Booked a windowless room as was only there for one night & the room was so lovely it didn’t even make a difference, colour changing LED mood lighting, decent aircon, comfortable beds. So close to the major train stations too. Would definitely stay again!
Comment from Hotel Management
16 Nov 2024 by Tay, Hotel Management
Hello Laura,We appreciate your fantastic review. We are glad to hear you enjoyed your stay at our hotel. The service you deserve will always be offered by our staff with a smile. Thank you for mentioning the cleaning of the hotel we will pass your nice feedback to your housekeeping team who will be very happy to know that. We cant wait to host you here in the future again.Best regardsWe look forward to having you as our guest in the near future. Best regards
by A verified traveler from Ipswich
Posted 16 Nov 2024
Very convenient for St Pancras international and also LGBTQIA friendly
Comment from Hotel Management
16 Nov 2024 by Thay, Hotel Management
Hello Peta,We appreciate your fantastic review. We are glad to hear you enjoyed your stay at our hotel. A great starting point for experiencing London, is the location is close to King Cross station.Best regards,
by A verified traveler
Posted 15 Nov 2024
Perfect location, clean room, friendly staff, quiet, we will come again
Comment from Hotel Management
15 Nov 2024 by Angela, Hotel Management
Dear ClaudiaThank you for your exceptional review! We are genuinely thrilled to learn that you enjoyed our prime location, which not only provides easy access to a variety of local attractions but also showcases breathtaking views that enhance your overall experience. It warms our hearts to hear that our dedicated staff went above and beyond to make you feel welcomed and cherished during your stay.we are looking forward to welcoming you again.Kind regards
by A verified traveler
Posted 14 Nov 2024
Breakfast outdated and not very healthy (too much sugar, too much processed food and very little fresh fruits). Room is small and becomes crowded quickly.
Comment from Hotel Management
14 Nov 2024 by Angela, Hotel Management
Dear PatrickThank you for taking the time to share your honest review. We are disappointed to learn that your experience with us did not live up to your expectations. Your feedback is invaluable, and we will be sure to relay your comments to our breakfast department so that we can enhance our offerings and services.While our rooms may be on the smaller side, they are thoughtfully designed to maximize comfort and functionality, ensuring you have everything you need for a pleasant stay. We truly hope to have the opportunity to welcome you back in the future.Kind regards
by A verified traveler
Posted 10 Nov 2024
The hotel was easy to find and in a decent location for walking to the areas in London, that we wished to go. We opted to walk from London Liverpool Street Station to the hotel, which was just over 2 miles, taking under an hour.
We were warmly greeted and aided in carrying out the check in procedure via a tablet. This procedure resulted in a room no being allocated to a key card. Unfortunately the key didn't work, so we had to go back to the reception, where staff at the desk sorted by producing another card.
The room was small and compact, but adequate for a short stay. Everything was provided, from towels, toilet rolls, body wash/ shampoo. The double bed was comfortable and the option of. mood lighting was a nice added touch. This mood lighting can be switched off if not required and so you can have complete darkness ( some reviews, say yo can't)
After a short rest, we then walked to the West end theatre area, which took just over half an hour, being under 2 miles and then back again after our meal out and show.
Breakfast was a buffet style continental, with refillable coffee/tea, fruit juices. There was plenty of room to eat, which led to an unrushed and pleasant start to the day.
Point A, is a hotel , which I would highly recommend for a short stay in London and now that we've experienced it for the first time, we'll definitely be using it again for our next West End theatre trip
Comment from Hotel Management
11 Nov 2024 by Angela, Hotel Management
Dear DavidThank you for your exceptional review! We are genuinely thrilled to learn that you enjoyed our prime location, which not only provides easy access to a variety of local attractions but also showcases breathtaking views that enhance your overall experience. It warms our hearts to hear that our dedicated staff went above and beyond to make you feel welcomed and cherished during your stay.We eagerly anticipate the opportunity to welcome you back for another memorable experience!Kind regards
