Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Phoenix, Hotel Management
Good morning Ali, many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
by A verified traveler
Posted 4 Nov 2024
Clean
Comment from Hotel Management
7 Nov 2024 by Phoenix, Hotel Management
Good afternoon Stevana, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
by A verified traveler
Posted 4 Nov 2024
Paying to be close to transit. Nothing else notable about the property or service - had the usual issues. Definitely not great accessibility inside the property.
Comment from Hotel Management
7 Nov 2024 by Phoenix, Hotel Management
Good afternoon, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Kind regards, Phoenix Hotel London
by A verified traveler
Posted 3 Nov 2024
Lovely simple hotel in a great location.
Comment from Hotel Management
4 Nov 2024 by Phoenix, Hotel Management
Good morning Joel, many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
by A verified traveler
Posted 28 Oct 2024
It was a nice hotel but it was like a Furness! Couldn't cool the room down even though the radiator was off and it was cool outside as the windows didn't open very far and there was no air conditioning.
Comment from Hotel Management
29 Oct 2024 by Phoenix, Hotel Management
Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Kind regards, Phoenix Hotel London
by A verified traveler
Posted 27 Oct 2024
It’s fine, a typical London hotel.
Comment from Hotel Management
27 Oct 2024 by Phoenix, Hotel Management
Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Kind regards, Phoenix Hotel London
by A verified traveler
Posted 15 Oct 2024
Room was a little small even for a a double room. Otherwise everything else was great, close to lots of options for food, close walk to 3 different train stations, and staff was friendly and helpful.
Comment from Hotel Management
16 Oct 2024 by Phoenix, Hotel Management
Good morning Markku, many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
by A verified traveler
Posted 4 Oct 2024
Nice room but so hot I had to keep the window opened all night !!! A ridiculous waste of energy when it’s fairly cold outside.
The bathroom air ventilator is so excessively loud I was woken in the early hours of the morning by somebody upstairs … it was so loud the door was vibrating!
Comment from Hotel Management
5 Oct 2024 by Phoenix, Hotel Management
Good morning, Many thanks for your review of the Phoenix Hotel London. We are sorry to hear your sleep was disturbed, i will get the maintenance team to check out the noise. Your feedback is much appreciated. Kind regards, Phoenix Hotel London
by A verified traveler
Posted 25 Sep 2024
The Phoenix Hotel is a very good hotel in the area near Notting Hill. Very close to transport and a nice walk to Kensington Gardens and Hyde Park. Excellent breakfast options.
Comment from Hotel Management
26 Sep 2024 by Phoenix, Hotel Management
Good morning Kevin, many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
