Ratings based on 1,088 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
by A verified traveler
Posted 3 Dec 2024
Nice stay
Comment from Hotel Management
5 Dec 2024 by Manuela, Hotel Management
Thank you for your comment, Divya. We are thrilled to see that you rated your stay with us so highly. We cannot wait to welcome you back and deliver another 10/10 experience. Kind regards, Manuela
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 24 Nov 2024
We’ve stayed three times so I guess we love the area. However, every time we’ve stayed our room has been lovely but the windows all leak air. Makes it loud (street noise) and cold/hot air flowing through.
Otherwise I don’t really have issues.
by A verified traveler
Posted 17 Nov 2024
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by A verified traveler
Posted 17 Nov 2024
This was our second trip to London and our second stay at this property. We chose it because it’s very close to the things we wanted to visit while in town. And it is very close to the Victoria train station which made it convenient for us to get to our train For the next leg of our journey. There is a very nice restaurant on property that serves dinner and breakfast. The breakfast buffet was outstanding. As was the dinner menu. There’s also a bar in the lobby that was very relaxing and convenient. The staff was so helpful at providing us with information and directions as we needed them. We felt very welcomed.
by A verified traveler
Posted 17 Nov 2024
Quality hotel. Excellent value for money
by A verified traveler from Morganville
Posted 11 Nov 2024
Very convenient location, close to Victoria station and a lot of restaurants and supermarkets. The room is clean and the room service is excellent.
There are two small issues though: 1. Both my wife and I found the WiFi is intermittent, sometimes it is fast, sometimes it slow and even not working. 2. The shower pressure could be higher.
Comment from Hotel Management
13 Nov 2024 by Mimi, Hotel Management
Hello Zhengfan, thank you for sharing your experience with us. Whilst we are delighted to know the location was very convenient and the service was excellent, we are sorry to hear you didn't have a positive experience with the WI-FI service. We do apologise for the service not performing well as it should have during your visit and we will feed this back to our Tech team so they could look into this. We are sorry for any inconvenience caused and we hope that this would not deter you from staying again. Kind regards
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 8 Nov 2024
A very nice hotel with a great location. It's right across the street from Victoria Train station, which provides express service to Gatwick Airport. This area of London has an abundance of dining and shopping options. A fancy hotel at an affordable price. Served a tasty, fresh breakfast to start the day. Online check-in the night before, seamless process. Would definitely stay here again, highly recommend it!
Comment from Hotel Management
11 Nov 2024 by Irene, Hotel Management
Dear R, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene
