Ratings based on 507 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Very nice hotel. A bit on the pricy side, but that's probably just London prices. Great location five minutes from Hyde Park and Marble Arch Tube Station. The staff were all lovely too.
Comment from Hotel Management
8 Nov 2024 by ., Hotel Management
Dear Mr. Ian,Greetings from Park Grand Marble Arch.I am delighted that you have enjoyed the location and service provided by our team.Thank you for staying with us and please let me know if there is anything I can assist you on your future reservations with us.Kind regards,January StevensGuest Experience Manager
by A verified traveler from Brampton
Posted 23 Oct 2024
Excellent staff, Excellent breakfast and overall great experience
Comment from Hotel Management
23 Oct 2024 by ., Hotel Management
Dear Mr. Dinesh,Thank you very much for review of your recent stay with us and I am delighted that you had a great experience.Please let me know if there is anything I can assist you on your future reservation with us.Kind regards,January StevensGuest Experience Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Montcalm Collection Team , Hotel Management
Dear Alistar, Thank you so much for your kind feedback ! We look forward to welcoming you back soon for another fantastic experience!
by A verified traveler
Posted 30 Sep 2024
Clean rooms staff very helpful. Breakfast was good with lots of options.
Comment from Hotel Management
1 Oct 2024 by Montcalm Collection Team , Hotel Management
Dear Susan , Thank you for your kind feedback!We’re delighted to hear that you enjoyed the clean rooms, found our staff helpful, and appreciated the variety at breakfast. We hope to welcome you back for another great stay soon!
by A verified traveler from Miami
Posted 20 Sep 2024
A wonderful boutique property run by super caring and efficient staff
Comment from Hotel Management
23 Sep 2024 by Montcalm Collection Team , Hotel Management
Dear Carol , Thank you so much for your kind words! We're delighted to hear that you enjoyed our boutique property and that our staff made a positive impression. We take great pride in offering caring and efficient service, and it's wonderful to know that it contributed to your experience. We look forward to welcoming you back in the future!
by A verified traveler
Posted 16 Sep 2024
The room was immaculate, quiet, and comfortable. The staff was always smiling and quick to offer assistance. 2 blocks to subway and bus stops was lovely. We would stay there again.
by A verified traveler
Posted 13 Sep 2024
Wonderful stay, hotel is quiet, beautiful and the staff can not do enough for you. Lots of little individual touches throughout our stay. Will definitely stay again!
Comment from Hotel Management
13 Sep 2024 by Montcalm Collection Team , Hotel Management
Dear Candice, Thank you so much for your wonderful review! We're thrilled to hear you had such a pleasant and memorable stay with us. It's great to know that our team's efforts and the little personal touches made a difference for you. We look forward to welcoming you back again soon!Best regards,
by A verified traveler
Posted 12 Sep 2024
Overnight stay in a central hotel with a fabulous breakfast.
Comment from Hotel Management
13 Sep 2024 by Montcalm Collection Team , Hotel Management
Dear Ruth, Thank you for your review! We're delighted to hear you enjoyed your stay and our fabulous breakfast. We hope to welcome you back for another stay in the heart of the city soon!
by A verified traveler
Posted 8 Sep 2024
Great hotel to stay. Really lovely staff and great location. Rooms clean and tidy. Will definitely look at booking again when back in london. Thanks for a great stay 😀
Comment from Hotel Management
13 Sep 2024 by Montcalm Collection Team , Hotel Management
Dear Lisa, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us and appreciated our staff, location, and clean rooms. We look forward to welcoming you back to London in the future! Safe travels, and thanks again for choosing us.Best regards,
by A verified traveler
Posted 8 Sep 2024
Very quiet area near Marylebone and Oxford street for shopping . Staff were lovely. We were offered a glass of fiz on arrival . The lobby area
offered fresh strawberries and bottled water .
Although we were too early to check in a coffee was offered in the dining room which was very kind.
Room was small, but suited our stay perfectly.
Would recommend this hotel
Comment from Hotel Management
13 Sep 2024 by Montcalm Collection Team , Hotel Management
Dear Dawn, Thank you so much for your kind review! We’re delighted to hear that you enjoyed your stay and appreciated the little touches like the welcome drink, strawberries, and coffee. It's great to know that our location suited your shopping plans and that our team made a positive impression. We hope to welcome you back again soon!Best regards,
