Ratings based on 971 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from mountlake terrace
Posted 30 Nov 2024
I was moved to another hotel due to issues at this one. I was promised an upgrade and instead at grand park paddington i got a substandard bare minimun room in the basement. Loud ventilation sounds, no fitted sheets.. At least the tiny bathroom was clean. No where near the room i originally booked. Absolutely disappointed
by A verified traveler
Posted 11 Nov 2024
Warm staff and nice, modern rooms.
Comment from Hotel Management
13 Nov 2024 by Valee, Hotel Management
Dear Chris,Thank you for your kind words! We're so glad to hear that you had a positive experience with both our staff and our rooms. Our team works hard to ensure every guest feels welcomed and comfortable, and it's wonderful to know we succeeded. We look forward to welcoming you back on your next visit!Kind RegardsValee
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Easterna, Hotel Management
Hi Benjamin,Thank you for your review and ! We're happy to hear you had a great stay. We look forward to welcoming you again!Regards
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Easterna, Hotel Management
Dear Audrey,Thank you for your review! We appreciate your feedback and hope to provide an even better experience on your next visit. Regards
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Easterna, Hotel Management
Dear Melody,Thank you for the perfect rating! We're thrilled to hear you enjoyed your stay and appreciate your feedback. We look forward to welcoming you back soon!Regards
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Valee, Hotel Management
Dear David,I wanted to personally thank you for taking the time to share your positive feedback about your recent stay with us at The Park Grand London Hyde Park Hotel.Thank you for leaving us the best score It’s wonderful guests like you who make our job so rewarding. We hope to have the pleasure of welcoming you back soon!Kind RegardsValee
by A verified traveler
Posted 30 Oct 2024
Rooms are tiny. Close to tube in walkable area
Comment from Hotel Management
30 Oct 2024 by Valee, Hotel Management
Dear Ayesha,I’m glad to hear that our location is appealing to you. While our rooms are designed to be cozy, we prioritize comfort and convenience. As for the neighborhood, you’ll find a variety of shops and restaurants within walking distance. Some popular spots include [mention a couple of nearby options]. We also have a local guide available at the front desk if you’d like recommendations!Please let me know if you have any other questions or if there’s anything else I can assist you with.Kind RegardsValee
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Valee, Hotel Management
Dear Laura,Thank you so much for leaving such a fantastic score for our hotel! We truly appreciate your kind words and are thrilled to know you enjoyed your stay. Your feedback motivates our team to keep providing the best experience possible. We look forward to welcoming you back in the future!Kind RegardsValee
by A verified traveler
Posted 24 Oct 2024
The hotel was tucked away from the busy roads which was nice. The receptionist who booked us in was lovely. The problem was the bright lighting which came through under the door and the room was very bright all night long so we could hardly have a good sleep. We could also hear the noises from the corridor. We tried the first and the second day to make tea or coffee and the milk was expired and lumpy. We were surprised by that. The bath towels were very small and the bathroom door will not close properly.
Comment from Hotel Management
25 Oct 2024 by Valee, Hotel Management
Dear Vanessa,Thank you for your detailed feedback. We're pleased to hear you enjoyed our quiet location and found our receptionist lovely. However, we sincerely apologize for the issues you experienced with the lighting, noise, and amenities in your room.Your comments regarding the expired milk and towel sizes are concerning, and we will address these with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope to provide you with a better experience on your next visit. Thank you again for your insights!Kind RegardsValee
by A verified traveler
Posted 24 Oct 2024
Nice place to stay, rooms could do with being upgraded but apart from that everything else was great
Comment from Hotel Management
25 Oct 2024 by Valee, Hotel Management
Dear Cara,Thank you for your feedback! We're glad to hear you enjoyed your stay overall. We appreciate your suggestion about upgrading the rooms, and we will definitely take it into consideration as we plan for future improvements. We hope to welcome you back soon for an even better experience!Kind RegardsValee
