Ratings based on 1,013 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lusaka
Posted 2 Dec 2024
by A verified traveler
Posted 24 Nov 2024
Great hotel, just a little too far from the center
Comment from Hotel Management
24 Nov 2024 by Mandar Dhage, Hotel Management
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
by A verified traveler
Posted 22 Nov 2024
Lovely older hotel that has been nicely renovated. I ordered lunch at the restaurant and it was the best salmon I have ever had. Great staff. I highly recommend.
Comment from Hotel Management
24 Nov 2024 by Mandar Dhage, Hotel Management
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
by A verified traveler
Posted 22 Nov 2024
just no parking at site
Comment from Hotel Management
24 Nov 2024 by Mandar Dhage, Hotel Management
Dear Guest,Thank you for booking with us at Park Grand London Heathrow.We have up to 32 car parks space, first 15mins is free after which it is 12.00 for 24hours.Parking can be paid directly at reception.In case any other queries please do not hesitate to contact us.Kind Regards,Reception Team.
by A verified traveler
Posted 22 Nov 2024
Great stay with friendly hotel staff.
Comment from Hotel Management
24 Nov 2024 by Mandar Dhage, Hotel Management
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
by A verified traveler from Pittsburg
Posted 15 Nov 2024
Excellent!
Comment from Hotel Management
17 Nov 2024 by Mandar Dhage, Hotel Management
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage
by A verified traveler
Posted 6 Nov 2024
I never visited on this date because expedia are incompetent and unable to change the date of a booking.
I mean really all this tec, such a basic request, expedia screwed me over! I suggest you call the hotel direct and book direct, they are super friendly and helpful.
Comment from Hotel Management
7 Nov 2024 by Mandar Dhage, Hotel Management
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Mandar Dhage, Hotel Management
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Mandar Dhage, Hotel Management
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Mandar Dhage, Hotel Management
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.
