Ratings based on 963 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
I loved the customer service, the Hotel staff were super helpful during my visit.
Comment from Hotel Management
17 Jan 2025 by Rita Cavadas Marques, Hotel Management
Dear Devonray,Thank you so much for taking the time to share such wonderful feedback. Our team takes pride in ensuring each guest feels welcomed and well looked after, and it is always gratifying to receive such kind feedback. I will be sure to share you compliments with the team!We look forward to welcoming you back to Pan Pacific London in the near future.Kind Regards,Rita Cavadas MarquesFront Office Manager
by A verified traveler
Posted 11 Jan 2025
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Comment from Hotel Management
11 Jan 2025 by Fabiola Gonzalez Front of House Manager, Hotel Management
Dear Areen, Thank you kindly for your fantastic score. We truly appreciate your feedback and hope to welcome you back in the near future.
by A verified traveler
Posted 4 Jan 2025
By far one of the best hotels we have ever stayed at. The staff was incredible from start to finish. You feel like you are at a true five star hotel. The room was incredibly clean and comfortable which is key to having the energy for your vacation. I will not stay at another hotel when traveling to London. This property is worth every penny!
Comment from Hotel Management
5 Jan 2025 by Guest Relations Manager, Hotel Management
Dear Sean,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel.We are so pleased to hear that you had a positive experience, and we truly appreciate your generous comments and kind words.The Team and I cannot wait to welcome you back soon here at Pan Pacific London!Sincerely Yours,Katy RicevutiGuest Relations Manager
by A verified traveler
Posted 3 Jan 2025
One member of staff at the front desk (Sonia) went above and beyond for us during our stay making it extra special! The room was immaculate as was the wellness/pool area. I’d recommend this hotel to everyone I know!
Comment from Hotel Management
5 Jan 2025 by Guest Relations Manager, Hotel Management
Dear Beth,Thank you for sharing your wonderful feedback regarding your recent stay at our hotel.We are thrilled to read about your heart-warming experience with us and we are sure that Sonia will be pleased to know about this too.We look forward to welcoming you back to Pan Pacific London soon!Sincerely Yours,Katy RicevutiGuest Relations Manager
by A verified traveler from Fairfax
Posted 3 Jan 2025
Elite, top level property with excellent staff and service, one of the best hotel gyms I've ever been to, very good lobby bar, and some extras like Santa at Christmas. Rooms are excellent with great bathroom and in room coffee, mini bar and the view from the 13th floor was amazing. But the staff and service is what really sets this property apart from all others. Elite level!
Comment from Hotel Management
3 Jan 2025 by Xinchen Li, Hotel Management
Dear Theodore,Thank you for sharing such a wonderful review of your recent stay at Pan Pacific London! We are thrilled to hear that you had an exceptional experience and that you consider our property to be elite and top-tier.It’s wonderful to know that you enjoyed the amenities, from our well-equipped gym and lively lobby bar to the festive touch of Santa at Christmas. We’re especially delighted that your room, complete with its amenities and stunning 13th-floor view, met your expectations.What truly warms our hearts is your recognition of our staff and service. Providing outstanding hospitality is our top priority, and it’s incredibly rewarding to know that our team made your stay memorable.We greatly appreciate your kind words and look forward to welcoming you back for another amazing experience in the future!Sincerely yours,Xinchen LiAssistant Front of House Manager
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Rita Cavadas Marques, Hotel Management
Dear Ran,Thank you so much for taking the time to review your stay with us. I’m sorry to see that your stay with us did not meet your expectations. At Pan Pacific London, we are committed to providing exceptional service and ensuring that every guest has a memorable stay.If you would like to share more details about your visit, we would greatly appreciate the opportunity to understand what went wrong and how we can improve. This can be done by contacting us directly.I look forward to hearing from you.Kind regards,Rita Cavadas MarquesFront Office Manager
by A verified traveler
Posted 29 Dec 2024
Lovely hotel, would definitely return.
Comment from Hotel Management
30 Dec 2024 by Kelly Vo - Guest Services Manager, Hotel Management
Dear Lola,Thank you so much for your kind words! We’re thrilled to hear you had a lovely stay with us and that you would consider returning. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.We look forward to welcoming you back soon for another fantastic experience! Happy New Year!Sincerely Yours,Kelly VoGuest Services Manager
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Xinchen Li, Hotel Management
Dear Chanelle,Thank you so much for your outstanding rating! Your support means the world to us, and we’re thrilled to know you enjoyed your stay at Pan Pacific London.We look forward to welcoming you back soon for another exceptional experience.Sincerely yours,Xinchen LiAssistant Front of House Manager
by A verified traveler from Winchester
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Xinchen Li, Hotel Management
Dear Alexander,Thank you for reviewing your recent stay at Pan Pacific London.I am delighted to see that you have enjoyed your stay and felt well looked after. I sincerely hope that we will have another opportunity to welcome you back in the near future. Kindest regards,Xinchen LiAssistant Front of House Manager
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
17 Jan 2025 by Rita Cavadas Marques, Hotel Management
Dear Yan,Thank you for your rating. We truly appreciate your support! I hope we will have an opportunity to welcome you back to Pan Pacific London. Warm regards,Rita Cavadas MarquesFront Office Manager
