Ratings based on 92 Verified Reviews
1.3 Room cleanliness
1.9 Service & staff
1.6 Room comfort
1.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
The worst hotel I have ever stayed at, the place if filthy, the staff are rude and never around when you need them. There was a dead rat on the floor on the way to my room, the shower is horrible and dirty, the tv in the room didn’t work and the beds are terrible. To top it off you get free parking with the room and for some reason my number plate wasn’t put into the system so they are trying to hit me with a £100 parking fine, though my car was parked there for 40 minutes which would have cost me a pound as I didn’t feel safe leaving it there.
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Hi, Grant! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa
by A verified traveler
Posted 3 Nov 2024
The property was so dirty and the service was so poor they were not helping in the room smells and nothing works. I don’t mind you’re going there. You can find something better for that price.
Comment from Hotel Management
3 Nov 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience you faced during your stay at our property. This is not the kind of experience we want to offer our guests.
We would appreciate it if you could provide us with more details about your stay, such as the property name and booking ID, so that we can investigate the matter further and take the necessary steps to improve our services.
We understand that cleanliness and efficient service are vital for a comfortable stay, and we regret that we fell short of meeting your expectations. Be assured that we will address the issues raised and work towards providing a better experience for our guests.
If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com. We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 26 Sep 2024
This may be a cultural thing as I'm used to American hotels and this is in a South Asian neighborhood... it was not filthy but not very clean either. No soap or shampoo and no towels. Very thin pillows. However, we were exhausted and he let us check in early for £20, and it was safe and out of the weather. There was a restaurant inside and the area wasn't too noisy and seemed safe. It's next to a very nice park. The beds were comfortable.
Comment from Hotel Management
27 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback with us. We are glad to hear that despite a few shortcomings, you found our hotel safe, conveniently located near a park, and with comfortable beds.
We apologize for any inconvenience caused by the cleanliness and amenities in your room. This does not meet our usual standards, and we appreciate you bringing it to our attention. Our team will ensure that your concerns are addressed and measures are taken to improve the cleanliness and amenities available in the room.
We hope that this experience will not deter you from choosing OYO Rooms in the future. If there is anything else we can assist you with, please do not hesitate to reach out to us at guestsupport.na@oyorooms.com.
Thank you for your patronage and we look forward to welcoming you back for a smoother stay soon.
Warm regards,
Team OYO
by A verified traveler
Posted 22 Sep 2024
Do not stop here!!! Dirty, unhygienic and a real lack of basic human rights!!
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 8 Sep 2024
Extremely unhygienic and suffering from bedbugs
Comment from Hotel Management
15 Oct 2024 by Tim, Hotel Management
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
by A verified traveler
Posted 18 Aug 2024
Quietness
Comment from Hotel Management
15 Oct 2024 by Tim, Hotel Management
Hi, Brenda! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
15 Oct 2024 by Tim, Hotel Management
Hi, Sunday! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
by A verified traveler
Posted 10 Aug 2024
Only good thing was Plenty of free parking!
Room smelled funny. Mattresses were 100 years old. Shower room was disgusting. Smelly molding bed sheet in the drawer. Wanted to not stay there but was so tired and had to force myself asleep. Left ASAP!
by A verified traveler
Posted 21 Jul 2024
