Ratings based on 62 Verified Reviews
3.5 Room cleanliness
3.0 Service & staff
2.9 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Mar 2021 on Hotels
Rubbish staff, racist Asian man
by A verified traveler
Inverness terrace
Posted 7 Oct 2020 on HotelsNice clean hotel with friendly and helpful staff.
Good shower but I did find the towel a bit small.
Comment from Hotel Management
8 Oct 2020 by Karen, Hotel Management
Delighted to hear your words of praise. We will ensure to provide a consistent service in the future as well. Have a pleasant day ahead. Regards, Karen
by A verified traveler
Posted 6 Jul 2020
the hotel is closed and they charged me
Comment from Hotel Management
7 Jul 2020 by Chris, Hotel Management
Apologies for the inconvenience caused, we have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Chris
by A verified traveler
Unprofessional, Amateurish, Extremely Poor.
Posted 10 Mar 2020 on HotelsThis was without doubt the worst experience of booking a stay in London. I shall never make a booking at a OYO hotel again and I have advised friends, family and work colleagues to steer clear. I booked 4 nights at My Stay Inn in Earl's Court, London. When I arrived the front door was locked and another customer was also trying to gain access. After 30 minutes on a call I was told by the call centre that they didn't have a room for me despite my having a confirmation. The other customer found that when she went to her room it was already occupied. She eventually gave up in frustration and just left. I said that I was not prepared for them to locate another OYO hotel nearby and to cancel my booking. They refused to do that so I simply left and checked in elsewhere. A guest at the hotel said that he had seen the same thing with several other bookings on previous days. To me this is nothing more than a breach of contract and might be considered sharp practice or a scam. Overbook your rooms then refuse to cancel or refund to very angry and frustrated customers. Crap.
Comment from Hotel Management
11 Mar 2020 by Ammy, Hotel Management
Hi, We regret the trouble caused. Be assured, this feedback has been passed to our concerned team and necessary steps will be taken to avoid such issues in the future. Looking forward to hosting you with an awesome experience in the future. Regards, Ammy
by A verified traveler from Australia
Posted 3 Mar 2020
I have stayed in this hotel a few times on business. It is well-priced for central London with new and freshly decorated decor. It is good value for money!
Comment from Hotel Management
4 Mar 2020 by Ammy, Hotel Management
Hi Mary, That is what we love to hear from our valued guest. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Ammy
by A verified traveler
Posted 22 Feb 2020 on Hotels
Not a fan when hotels list that they have wifi when it actually does not work. I also contacted them about it and they said it will be fixed butdureing my stay it did not work.
Comment from Hotel Management
23 Feb 2020 by Ammy, Hotel Management
We never expect any of our guests to face such issues, Alexander! We are extremely apologetic after knowing this kind of hassle faced by our guests. We have shared this with our team to take the necessary actions to ensure it does not repeat. Regards, Ammy.
by A verified traveler from Tinbeerwah
Posted 19 Feb 2020
This is a good budget place in a great area of London. The problem issue is with the management of check-in as there is no front desk. There is a central number (the only number on the confirmation email) that co-ordinates properties the accommodation group owns - - and while helpful they have no real understanding of how this property works eg telling me there was reception there! - this was when I rang them to confirm checkin arrangements after noting in reviews there had been regular issues with checkin/codes. (I had also emailed them unsuccessfully) The issue it panned out is that you are meant to get sent an email link with the security codes for the front door and to access your own unit door once inside - however these links are not always being sent or something! - with the result that people turn up at check-in time and can't get in! There is only a mobile number on the door to ring (so you need a local sim etc) and the person is not always available (understandably) so if you are lucky someone will be arriving/leaving and let you in the main door where you can wait in the corridor till you can get hold of the local co-ordinator to get details to access your room! This is what happened to us, and to 2 groups of people arriving when we were leaving! I have registered my concerns with the phone check-in person who will pass it on and I hope they are able to manage check-in better in the future as this is a good budget stay otherwise.
Comment from Hotel Management
20 Feb 2020 by Ammy, Hotel Management
Hey, Madeleine! We understand the disappointment with our services. Certainly not the kind of experience we would want our guests to have. We will cascade the feedback to our concerned team for future improvements. Looking forward to a long and meaningful association with us in the future. Regards, Ammy.
by A verified traveler
Posted 13 Feb 2020 on Hotels
Comment from Hotel Management
14 Feb 2020 by Ammy, Hotel Management
Hey, Peter! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy.
by A verified traveler
Modern but noisy
Posted 11 Feb 2020 on HotelsModern room but really noisy. Needs double glazed windows as its one step away from the street!
Comment from Hotel Management
12 Feb 2020 by Cheshta, Hotel Management
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta
by A verified traveler
Posted 6 Feb 2020
Comment from Hotel Management
8 Feb 2020 by Ammy, Hotel Management
Sincere Apologies. We are disappointed to see that our guest is dissatisfied with our services, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly :) Regards, Ammy.
