Ratings based on 291 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Mar 2024 on Hotels
by A verified traveler
Posted 22 Nov 2023
Worst hotel dirty poor customer service
by A verified traveler
Posted 14 Nov 2023
Just okay
by A verified traveler
Posted 31 Oct 2023
The staff was great! They were really kind
by A verified traveler
Posted 21 Oct 2023
Easy checkin. Ok room. Downside was the bathroom for my room was 2 floors below my room. Random but was clean and tidy
Comment from Hotel Management
6 Nov 2023 by Joey, Hotel Management
We are sorry to hear about your experience, Thomas! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey
by A verified traveler from San Francisco
Posted 13 Oct 2023
Friendly, attentive staff.
Comment from Hotel Management
6 Nov 2023 by Dewi, Hotel Management
That is great to hear, Stephen! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi
by A verified traveler
Posted 10 Oct 2023
We arrived early and were able to leave our bags at reception. The man on reception was friendly, helpful and polite. We checked in at number 30 where the reception is for 24 Sussex.
Our room was clean, comfortable and had plenty of tea and coffee facilities.
The location was excellent. Close to Paddington and Edgware Road tube so it was easy to get around. The Heron pub was nearby where they do excellent Thai food at a very reasonable price.
The hotel provided free croissants and muffins for breakfast which was a lovely touch.
The room wasn’t the biggest and not luxury but the price was excellent, the beds were comfy and it was clean. An excellent base for exploring London with lots of pubs, restaurants and shops nearby. All the staff were friendly and helpful and the area felt safe and was quiet at night despite being so central.
Would stay again and recommend it.
Comment from Hotel Management
6 Nov 2023 by Tim, Hotel Management
Hi, Elizabeth! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim
by A verified traveler
Posted 6 Oct 2023
I like the location and it’s very close to everything// I didn’t like the mattresses it’s was air mattress but the room it’s perfect only for 1 person .
Comment from Hotel Management
6 Nov 2023 by Tim, Hotel Management
Hi, Ivan! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim
by A verified traveler
Posted 30 Sep 2023
No lift for persons with disabilities, small space, no air con, shared fridge, very spartan.
Comment from Hotel Management
6 Nov 2023 by Dewi, Hotel Management
We are sorry to have you disappointed, Kee! Hoping to grab the missing stars by working on the feedback shared and ensure your future visits with us nothing less than perfect. Wish you a wonderful day ahead :) Regards, Dewi
by A verified traveler
Posted 21 Sep 2023
Clean and quiet
