Ratings based on 418 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
I would not recommend staying at this hotel for numerous reasons which I will list below. The most concerning reason was I reserved the hotel almost 5 months prior to when I was going to be in London and the day I was supposed to check in they emailed me stating there was an issue and degraded me to a significantly smaller room. In August, I reserved the XL studio with a king bed, sofa bed, and chair with a shared terrace for my stay at the end of December. Because I had booked a room with a terrace, we made plans to sit out there for New Year’s Eve and watch the fireworks. The morning I was supposed to check in, they emailed me there was a technical issue and had to degrade me to a “medium room” which was barely big enough for one person, never mind two people. When they emailed me I was just starting an 8.5hour plane ride and was not contacted any other way about my new room assignment. We did not have any kind of sofa or chair. All there was is a bathroom and bed. If that was the case, their prices should be considerably cheaper. The heater stayed on even after we turned it off. It was roughly 40°F during our stay and we wound up sleeping with the window open every night because the heat was unbearable in the room. The “virtual” assistance I received makes the whole experience very impersonable and if there are any issues, it takes much longer to resolve the issue. We were awoken every night between 3am - 4am from someone above us causing loud thumps and bangs.
Comment from Hotel Management
2 Jan 2025 by Julie, Numa Guest Experience Team, Hotel Management
Dear Molly,Thank you for sharing your detailed feedback regarding your recent stay. We sincerely apologize for the issues you experienced and regret that your visit did not meet your expectations.While we strive to provide the best accommodations for our guests, unforeseen maintenance issues can sometimes arise, as was the case with your reservation. We deeply regret that this led to the unavoidable downgrade of your room. Please know that our finance team will process a partial refund as quickly as possible to compensate for this inconvenience.We are also very sorry to hear about the challenges with the room's heating system and the noise disturbances during your stay. Regarding the noise, our team contacted the responsible party and promptly went to their room to request they keep quiet. We regret that these efforts did not fully resolve the disturbance.Your feedback is invaluable in helping us enhance our service.Thank you for taking the time to share your concerns. We hope to have the opportunity to provide you with a much-improved experience in the future.Best regards,
by A verified traveler
Posted 26 Dec 2024
This was a very pleasant place to stay at. I got a smaller room since I was a solo traveler but it was a perfect size for me. Not too small or cramped. There is a lot of restaurants and shops in walking distance and a train station is only about a 6 min walk away. I also felt safe in the area and I liked the security details of the property. 10/10 would recommend.
Comment from Hotel Management
27 Dec 2024 by Giulia, Numa Guest Experience Team, Hotel Management
Dear Madeleine,Thank you for your fantastic feedback! We're so pleased to hear that you enjoyed your stay and found the room to be perfectly suited to your needs. It’s great to know you appreciated the convenient location, nearby amenities, and the safety features of the property. We’re thrilled you had such a positive experience and truly appreciate your recommendation. We hope to welcome you back soon!Best regards,
by A verified traveler
Posted 24 Dec 2024
I liked nearly everything about the property. Self-check-in was flawless and so easy. The room was small but it was advertised as a "small room". The room had everything you could ask for, except a microwave oven.
Comment from Hotel Management
24 Dec 2024 by Giulia - Numa Guest Experience Team , Hotel Management
Dear Hüseyin,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Giulia - Numa Guest Experience Team , Hotel Management
Dear Helen,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 15 Dec 2024
by A verified traveler
Posted 15 Dec 2024
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Comment from Hotel Management
16 Dec 2024 by Giulia - Numa Guest Experience Team , Hotel Management
Dear Ena,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 10 Dec 2024
The staff were very helpful and friendly
Comment from Hotel Management
11 Dec 2024 by Giulia - Numa Guest Experience Team , Hotel Management
Dear Eric,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 9 Dec 2024
Good Location.
Comment from Hotel Management
9 Dec 2024 by Giulia - Numa Guest Experience Team, Hotel Management
Dear Gary,Thank you for your feedback. We're thrilled to hear that you enjoyed your stay and the location of our property. We look forward to welcoming you back on your next visit! Best regards,
by A verified traveler from GUELPH
Posted 8 Dec 2024
The tub shower requires refinishing as the coating has peeled.
Comment from Hotel Management
9 Dec 2024 by Giulia - Numa Guest Experience Team, Hotel Management
Dear Edward,Thank you for your feedback and your suggestions to improve our service. We're working hard to enhance our processes, and every suggestion helps us find ways to do that. We're sorry that we weren't able to meet your expectations, and we hope that we can convince you to visit us again as we grow.Best regards,
by A verified traveler
Posted 4 Dec 2024
Decent sized modern room. Overall very happy.
Comment from Hotel Management
5 Dec 2024 by Giulia, Numa Guest Experience Team , Hotel Management
Dear James,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
