Ratings based on 942 Verified Reviews

3.9 out of 5
100% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Nov 2024
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Nov 2024
3 out of 5
by A verified traveler

Posted 17 Nov 2024
Lobby restrooms needs attention.
Comment from Hotel Management
18 Nov 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Guest,Thanks for your review about our hotel.We are pleased that you found our service satisfactory, as we strive to offer attentive and friendly service to all our guests.However, we regret to hear that aspects of your stay did not meet your expectations. We understand the importance of maintaining high standards of cleanliness and condition in all areas of our hotel, including the lobby restrooms and guest rooms. We value your feedback and apologize for any inconvenience you experienced. Please know that we take your comments seriously and will address these areas with the utmost attention.We hope you were able to appreciate our prime location, just a short walk from Hammersmith Apollo and the Broadway Shopping Centre, as well as the convenience of being near the Hammersmith Underground Station for easy access to explore London.We are hoping to welcome you back in the future. All the best.Anastasios Agiannitis, Guest Relations Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Nov 2024
5 out of 5
by A verified traveler

Posted 14 Nov 2024
Perfect for business as well as family stay
Comment from Hotel Management
15 Nov 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Bhushan, Thank you very much for this kind review of your recent stay.It is truly rewarding to hear that your stay at our hotel met your expectations.We are delighted that you appreciated the impeccable cleanliness of our rooms, the excellent condition of our hotel, and the high standard of service provided by our attentive team. Our commitment to providing a comfortable and enjoyable experience is reflected in the modern amenities and conveniences we offer, such as our satellite TV equipped rooms, fitness suite, and the diverse dining options available at both the Artisan Grill and Aroma Restaurant.We look forward to seeing you again soon.Best regards,Anastasios Agiannitis, Guest Relations Manager
3 out of 5
by A verified traveler

Posted 14 Nov 2024
Walkable to Hammersmith station but you need to know exactly which exit to take. Service was indifferent, room was refurbished but bathroom was old, we had a bath towel that wasn’t clean, and the shower amenities provided was in a Rituals brand bottle but very watery and obviously diluted as if they were trying to cut costs. Left a small electronics device behind and it would have been a hassle to retrieve it as I had left the country so I was prepared to give it up, but it would still be nice if they had made an attempt to contact me and asked me what I would like to do with it.
4 out of 5
by A verified traveler

Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Deborah,Thank you for positively reviewing your stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,Anastasios Agiannitis, Guest Relations Manager
5 out of 5
by A verified traveler

Posted 12 Nov 2024
Quality for very reasonable prices
Comment from Hotel Management
13 Nov 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Lorraine, Thank you very much for your kind review.It is immensely gratifying to hear about your positive impressions of our hotel.We are thrilled that you found our hotel to be of a high standard and that our room amenities added to the comfort of your stay. Our dedicated team works tirelessly to ensure that every guest enjoys a spacious and well-equipped room, complete with air cooling, satellite TV, and special touches like Nespresso coffee machines and bathrobes in our executive rooms.It is wonderful to know that you found value in your experience with us. We take pride in offering a range of facilities, from our on-site Artisan Grill and Aroma Restaurant to our state-of-the-art fitness suite, all designed to enhance our guests' stays.It would be a pleasure to welcome you back. Best wishes,Anastasios Agiannitis, Guest Relations Manager
3 out of 5
by A verified traveler

Posted 10 Nov 2024
Directions to the hotel are nonexistent especially as the location is set around heavily trafficked roads, the hotel front of house is good, along with the bar and restaurant facilities although the bar staff were a bit unsure when specific drinks were requested. The room was minimalistic considering the spec of the room booked. Breakfast was ok although probably of the same standard of a premier Inn which to be honest is not a criticism but the cup and breakfast items needed more attention and replenishment as these were lacking and this was not a the busiest period. Overall pleasant stay but overpriced for the experience.
Comment from Hotel Management
11 Nov 2024 by Ashleigh Hector, Guest Relations Executive, Hotel Management
Dear Anthony, Thank you for taking the time to share your review.We are pleased that you found our hotel front of house to your liking, and that our bar and restaurant facilities provided a good setting for your visit.However, we regret to hear that the directions to our hotel were not clear, especially given the busy roads around our location. We understand how important it is to have straightforward navigation, and we apologise for any inconvenience this may have caused you. Additionally, we are sorry to learn that our bar staff did not meet your expectations when you requested specific drinks. We appreciate your comments regarding the room and breakfast experience, and we apologize if we did not meet your expectations in these areas. Please know that we take all feedback seriously and aim to provide a seamless experience for all of our guests.We hope we will have the opportunity to see you again in the future. Best regards,Ashleigh Hector, Guest Relations Executive
5 out of 5
by A verified traveler

Posted 8 Nov 2024
Had a 6-night stay at Novotel and would recommend it to anyone traveling to London. The breakfast was great and there was a wide variety to choose from. The cleaning staff did an excellent job. The hotel is within walking distance of the train station and local transport. There were also many accessible restaurants and shopping. All in all a great hotel
Comment from Hotel Management
9 Nov 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Guest, Thank you for this great review.We are truly grateful for your kind words about your recent stay at our hotel.We are delighted that you enjoyed the comprehensive breakfast options at our Aroma Restaurant, the meticulousness of our housekeeping team, and the convenient proximity to local transport and shopping areas. It is great that the amenities provided in your room added to the comfort of your stay, with everything from a minibar to soundproof windows and our signature Novotel mattresses designed to enhance your experience.We look forward to welcoming you back soon. Kind regards,Anastasios Agiannitis, Guest Relations Manager