Ratings based on 966 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Hospitality excellent
by A verified traveler
Posted 8 Nov 2024
I had a business function at Wembley arena . This hotel is in a short walking distance , so perfect.
Plenty of shopping and car parking nearby too.
Staff friendly and courteous
All in all a good experience
by A verified traveler
Posted 7 Nov 2024
Staff were great
Comment from Hotel Management
18 Nov 2024 by Pradeepa, Hotel Management
Dear Mike,We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,PradeepaReception Team
by A verified traveler
Posted 26 Oct 2024
Shower was really poor the pressure was really low when turned heat up.
Reported to reception but no one done anything
.
Comment from Hotel Management
27 Oct 2024 by Pradeepa, Hotel Management
Dear Stuart,Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,PradeepaReception Team
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Pradeepa, Hotel Management
Dear Xiyuan,We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,PradeepaReception Team
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Pradeepa, Hotel Management
Dear Cindy,We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,PradeepaReception Team
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Pradeepa, Hotel Management
Dear Peter,Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,PradeepaReception Team
