Ratings based on 1,000 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Night of hell
Posted 4 Jan 2022 on HotelsHotel is now an immigration stop over hotel. I was not informed of the change of use and on arrival was not expected. It took me 2 hours to arrange alternative accommodation for the night and £37 in additional taxi fees
Comment from Hotel Management
7 Jan 2022 by Valentina Petrova, Hotel Management
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Hotels.com didn’t tell us our hotel was closed
Posted 28 Dec 2021 on HotelsHotels.com had forgotten to tell us that the Novotel has been closed for over a month to normal visitors. DO NOT BOOK
Comment from Hotel Management
7 Jan 2022 by Valentina Petrova, Hotel Management
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Shall use again
Posted 25 Dec 2021 on HotelsComment from Hotel Management
25 Dec 2021 by Valentina Petrova, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
by A verified traveler
Posted 6 Dec 2021 on Hotels
Comment from Hotel Management
20 Dec 2021 by Valentina Petrova, Hotel Management
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
by A verified traveler
Posted 5 Dec 2021 on Hotels
Comment from Hotel Management
20 Dec 2021 by Valentina Petrova, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
by A verified traveler from Davis
Posted 30 Nov 2021 on Travelocity
by A verified traveler
Organised Chaos
Posted 29 Nov 2021 on HotelsHotel was fine. Booking process after last minute hotel change not so great.
Comment from Hotel Management
20 Dec 2021 by Valentina Petrova, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
by A verified traveler
Posted 25 Nov 2021
They cancelled my booking so I didn't even stay there.
I'm still waiting for you to process my refund!!!!
Comment from Hotel Management
20 Dec 2021 by Valentina Petrova, Hotel Management
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
by A verified traveler
Posted 23 Nov 2021 on Hotels
Comment from Hotel Management
20 Dec 2021 by Valentina Petrova, Hotel Management
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Kind regards,
by A verified traveler
Simple and modern
Posted 22 Nov 2021 on HotelsClean, spacious, simple and modern. Nice breakfast at good price, which made up for the slightly pricey parking.
Comment from Hotel Management
25 Nov 2021 by Maurice Coutinho, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
