Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Nothing stands out,
by A verified traveler
Posted 20 Oct 2024
Near london bridge and borough market
Good brakfast and nice bar
Close to underground station
Nice staff
by A verified traveler
Posted 24 Sep 2024
Very nicely located.
Water pressure in the shower was good.
The room was not too spacious for 3 adults.
The hotel has 2 elevators but only one was working. That caused issues in the morning when people was going to eat breakfast or check in out.
by A verified traveler
Posted 19 Aug 2024
Staff and services were outstanding. Breakfast is really good in variety and quality. Room was spacious, clean and comfortable. Walking distance to metro and tons of dining options. Would definitely return.
Comment from Hotel Management
1 Sep 2024 by Sam, Hotel Management
Hi Liz,Thanks for sharing such a positive review highlighting the location, breakfast and the cleanliness. We look forward to your return.
by A verified traveler
Posted 19 Aug 2024
Not worth the money they charge. Stayed in much better 4 star hotels for less!
Front of house staff very unhelpful and don’t answer the phone.
Comment from Hotel Management
1 Sep 2024 by Sam, Hotel Management
Hi Andrew,I am sorry to hear you felt your experience didnt meet your expectations. We hope however your next visit we can regain your trust and Novotel can be your preferred hotel in London.
by A verified traveler
Posted 5 Aug 2024 on Orbitz
Very convenient and so close to Borough Market as well as the tube station. Great breakfast. Book with your room rate as there are lots of delicious choices. Rooms were clean. Staff was very nice and attentive. Walkable to London bridge. Lobby offered safe luggage storage before our checkin and after our checkout. Great choice. Great location. Highly recommend it.
Comment from Hotel Management
1 Sep 2024 by Sam, Hotel Management
Hi Caroline,Thanks for submitting such a great review with regards to the location, breakfast and staff. I am so pleased you had a lovely stay. We cannot wait to have you return.
by A verified traveler
Excellent base for exploring London.
Posted 29 Jul 2024 on HotelsThis is a great, modern hotel. In a quiet area, but only 5 minutes from Borough market. Reception staff were excellent, very friendly, and allowed us to have our room early as it was ready. Nice toiletries and plenty of space even though we had 3 adults in the room. Highly recommended.
Comment from Hotel Management
1 Sep 2024 by Sam, Hotel Management
Hi Lynn,Thanks for recommending us and sharing that our reception team looked after you. We hope to welcome you back in the near future.
by A verified traveler
Posted 29 Jul 2024
Close to Borough market…very nice hotel…good service
Comment from Hotel Management
1 Sep 2024 by Sam, Hotel Management
Hi Connie,Thanks for posting such a great review - we are pleased you received great service. We hope to welcome you back soon.
by A verified traveler
Posted 24 Jul 2024
Room was pretty average for money paid. Bed not made up for third person. Had to request bedding. Reception Staff were great though.
Room quiet and good blackout curtains
Comment from Hotel Management
1 Sep 2024 by Sam, Hotel Management
Hi Kate,Thanks for staying with us back in July. I am glad you experienced great customer service with our reception team however I am sorry that housekeeping let you down. We hope your next visit we can regain your trust. Thanks for the feedback.
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
1 Sep 2024 by Sam, Hotel Management
Hi Stephen,Thanks for submitting a 10/10 review!We hope your next visit is as pleasant.Have a great rest of your weekend!
