Ratings based on 27 Verified Reviews
4.6 Room cleanliness
3.9 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Despite good location & cleanliness, it is important to pay attention to other reviews. Extremely noisy, paper-thin walls, conversation and activities in neighbouring rooms felt like they were taking place in my room. Hard wood floors in public areas led to be woken several times each night (beyond 2am). Biggest issue - no control over temperature/heat. The place was like an oven. The only way to cool it a little was to open windows onto a sub-basement light well (which most neighbours were also doing) However, you couldn't leave them open as it would make the room insecure. It was unbearably hot and difficult to sleep! The majority of rooms appear to be sub-basement, with a dark light well, which made the room feel like an internal space. Rain into that light well on the second night bounced off the hard tiled floor, against disturbing sleep. A real shame as some simple fixes could make all the difference to this property. I would not recommend it and would not stay again.
Comment from Hotel Management
29 Nov 2024 by Maryna, Hotel Management
Thank you for your detailed feedback Cristopher. We're pleased you found the location and cleanliness up to standard, though we're sorry to hear the lower-ground-floor studio you booked did not meet your expectations. We’d like to clarify that all windows in our apartments are equipped with security stoppers to ensure guest safety, even when opened. Additionally, fans are provided free of charge in every apartment to help manage room temperature, and our 24-hour phone support team is always available to assist with any issues, including heating adjustments. We appreciate your suggestions and will review how we can further enhance the guest experience.
by A verified traveler
Posted 22 Oct 2024
Great little (tiny!) apartment that was perfect for a solo trip. Convenient location- easy walk to the tube and various stores, restaurants, cafes etc. Used the kitchen to make a couple of meals (pots, pans and utensils provided but no oil). A bit noisy as you can hear people in the hallway and going in/out of their rooms but nothing too bad.
Comment from Hotel Management
26 Oct 2024 by Maryna, Hotel Management
Thank you, Belinda! We're pleased the cosy apartment suited your solo trip and that you enjoyed the convenient location near the tube, shops, and dining options. Great to hear the kitchen was useful, though we appreciate your note about the cooking essentials. We hope the slight noise didn’t detract too much from your stay, and we'd love to welcome you back!
by A verified traveler from Mill Park
Posted 18 Oct 2024
Great place to stay. Communication was excellent. We had two problems the first day ( freezer frozen shut and tv not working) and they were fixed within hours. Good size room and kitchenette. For the size of the room the bed could have been bigger and the drawers at each side of the bed were so small. Very clean and mostly new. It was warm in the room but you could open a window and the Vlux skylights. Would need to hire the portable aircon on offer in summer. Overall a good apartment in a good location.
Comment from Hotel Management
19 Oct 2024 by Maryna, Hotel Management
Thank you, Sharon, for your detailed feedback. We're glad you enjoyed the apartment, found the communication excellent, and appreciated the quick resolution to the issues on your first day. It's great to hear the room was clean and in a good location. Your comments about the bed size and drawers are noted for future improvements. For warmer months, our complimentary fans or the option to hire portable air conditioning can definitely help with comfort. We hope to welcome you back soon!
by A verified traveler from Toronto
Posted 3 Oct 2024
Very clean, quiet . Convenient location.
Walking distance to the British Museum and hop-on hop-off stops
Comment from Hotel Management
5 Oct 2024 by Maryna, Hotel Management
We’re thrilled to hear that you enjoyed your stay Longhuan! Your feedback is truly valued, and we look forward to having you stay with us again in the future.
by A verified traveler
Posted 1 Oct 2024
Only thing is there is no AC but other than that it’s clean and neat
Comment from Hotel Management
5 Oct 2024 by Maryna, Hotel Management
Thank you for your fantastic review Claudia! We’re delighted to hear you enjoyed your stay. We hope to welcome you back soon!
by A verified traveler
Posted 25 Sep 2024
The climate controls in the apartment were a disaster. The room was swelteringly hot (probably 25-30C) despite outside temperatures being in the 10-15C range. This was due to the lack of AC, the fact that the window could only be opened by a narrow gap of 5C and the fact that the heating could only be disabled by switching off a breaker. I would not want to stay there again anytime that isn't winter.
Comment from Hotel Management
28 Sep 2024 by Maryna, Hotel Management
Thank you, Alexander, for your detailed feedback. We're sorry to hear the temperature control in the apartment wasn't ideal for your stay. While not all of our apartments are equipped with air conditioning, we do provide fans to help make guests more comfortable. We appreciate you noting the window and heating setup, and we will certainly review this to see how we can improve the experience. We hope you'll consider staying with us again.
by A verified traveler
Posted 3 Sep 2024 on Hotels
Would use this operator
Comment from Hotel Management
14 Sep 2024 by Maryna, Hotel Management
Dear Paul, Thank you for your review. We are sorry to see that your experience did not meet your expectations.We strive to provide the best possible service and accommodation for our guests. Without additional comments, it is challenging for us to understand what went wrong and how we can improve.We would appreciate it if you could share more details about your experience. Please feel free to contact us directly so we can address any issues and ensure a better experience in the future.Thank you for staying with us.
by A verified traveler
Posted 19 Aug 2024
Lovely property, very clean and perfect for a stay of one or two nights. Had a kitchen area which was also useful. Only negative was being woken up by one of the neighbours at 5:30am who continued to talk continuously and very loudly for about an hour! Otherwise, was a great stay.
Comment from Hotel Management
24 Aug 2024 by M, Hotel Management
Dear Ceris, Thank you for your feedback! We're glad you enjoyed the appliances, furniture, and decor, as well as the convenient location. As you mentioned, the central location may come with a bit of noise, sometimes it's neighbours.. We look forward to welcoming you back!Kind Regards,Concept Apartments
by A verified traveler
Posted 16 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Maryna, Hotel Management
Hi Alex,Thank you a lot for your high rating, our pleasure to have guests like you. We can't wait to welcome you again in the future. have a wonderful day!
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by Maryna, Hotel Management
Thank you so much for your lovely review! We're absolutely delighted to hear that you had such a positive experience at our property. It’s guests like you that make hosting such a joy. We cant wait to welcome you again in the future.Have a wonderfull day!
