Ratings based on 957 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Best features are the location and service of the staff. I was checked in efficiently had everything explained to me and was escorted to the room and show the facilities. The location is very central within walking distance to everything I wanted. The room itself was spacious and comfortable
Comment from Hotel Management
16 Nov 2024 by Cosmina Lupu, Guest Exp. Manager , Hotel Management
Dear Martin,•Thank you for sharing this wonderful feedback with us from your recent stay at the Piccadilly Town House. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Kind Regards,
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Cosmina Lupu Guest Exp. Manager, Hotel Management
Dear Kristen,•Thank you for sharing this wonderful feedback with us from your recent stay at the Piccadilly Town House. Kind Regards,
by A verified traveler
Posted 3 Nov 2024
Property is not luxury and very loud. We realize it’s on a busy street and had we known we’d not have picked it. We also thought there was a bar but when we asked the front desk person said it was closed, this was at 6-7pm.
Our room was so small that when our luggage was taken to our room, the door wouldn’t open fully.
We would not recommend this property even though it’s right in the middle of the theatre district. It’s worth staying farther out and walking a bit longer.
Our room was so small there was no closet.
Comment from Hotel Management
5 Nov 2024 by Cosmina Lupu Guest Exp. Manager, Hotel Management
Dear Sherri, •Many thanks for sharing your travel experience with The Piccadilly Town House. I am deeply sorry to see the experience at our hotel has not been the most pleasant one from the very moment of your arrival. We will take on board your valuable feedback and try to make changes accordingly. Providing exceptional customer service always remains our primary task. We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards. Kind regards,
by A verified traveler
Posted 1 Nov 2024
The property was spacious and super comfortable.
Comment from Hotel Management
1 Nov 2024 by Cosmina Lupu Guest Exp. Manager, Hotel Management
Dear Ms.Barbara,oThank you for sharing this wonderful feedback with us from your recent stay at The Piccadilly Town House Hotel. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Kind Regards,
by A verified traveler
Posted 29 Oct 2024
Great welcome, room was ready before check in time which was great. Hotel is very central to everything, china town, harry potter house and picadilly circus. Overall enjoyed the stay very much. And highly recommend!
Comment from Hotel Management
1 Nov 2024 by Cosmina Lupu Guest Exp. Manager, Hotel Management
Dear Omar,oThank you for sharing this wonderful feedback with us from your recent stay at The Piccadilly Town House Hotel. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Kind Regards,
by A verified traveler
Posted 28 Oct 2024
Great hotel
Comment from Hotel Management
1 Nov 2024 by Cosmina Lupu Guest Exp. Manager, Hotel Management
Dear Mandy,•Thank you so much for sharing your feedback with us from your recent stay at the Piccadilly Town House. Kind Regards,
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Cosmina Lupu Guest Exp. Manager, Hotel Management
Dear Paul,•Thank you so much for sharing your feedback with us from your recent stay at the Piccadilly Town House. Kind Regards,
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Cosmina Lupu Guest Exp. Manager, Hotel Management
Dear Elizabeth,oThank you for sharing this wonderful feedback with us from your recent stay at The Piccadilly Town House Hotel. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Kind Regards,
by A verified traveler
Posted 23 Oct 2024
The hotel was promising as it mentioned it had a kitchen and a spa which made the hotel a 4 star hotel, however once i checked in none of these services were available. Waste of money.
Comment from Hotel Management
1 Nov 2024 by Cosmina Lupu Guest Exp. Manager, Hotel Management
Dear Tarek,•Thank you for staying with us at the Piccadilly Town House. Your feedback is very valuable to us as it helps to improve the services we provide. I was very happy to read that you liked the location, which was convenient to reach your destinations. However, it is sad to learn that the food options in our restaurant were not up to your expectations. Please allow me to assure you that your feedback will be shared within the relevant departments to provide the guests with a greater selection of food. We are very much looking forward to welcome you back.Kind Regards,
by A verified traveler from Spokane Valley
Posted 16 Oct 2024
The hotel is very small. The pictures make the lobby look much bigger. The rooms are like tiny bedrooms in the USA. Everything is much more dated than it looks online but it’s still clean. The staff are okay. They aren’t friendly but they aren’t rude. There is no breakfast right now as it is under renovation. The elevator is very small and very very slow. The neighborhood is a party district and it’s extremely loud all night long. There are tons of bars, clubs and restaurants nearby. If you’re coming to London to drink and club this is probably a decent place to stay. For us it was far too noisy and cramped and I wouldn’t stay there again.
Comment from Hotel Management
18 Oct 2024 by Cosmina Lupu Guest Exp. Manager, Hotel Management
Dear Jennifer,•Many thanks for sharing your travel experience with The Piccadilly Town House. I am deeply sorry to see the experience at our hotel has not been the most pleasant one from the very moment of your arrival. We will definitely take on board your valuable feedback and try to make changes accordingly. Providing exceptional customer service always remains our primary task. We would love to welcome you back to our hotel to prove that we are happy to improve and provide the service which meets your high standards.Kind Regards,
