Ratings based on 131 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Montcalm Collection Team , Hotel Management
Dear Glenn, Thank you very much for your positive review.
by A verified traveler
Posted 8 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Montcalm Collection Team , Hotel Management
Dear Abdullah, Thank you for the 5 out of 5 review. Regards
by A verified traveler
Hotel under refurbishment
Posted 24 Jun 2024 on HotelsWe stayed here for a work assignment in Mayfair. We initially booked the hotel but on arrival the hotel was being renovated and we were directed to a neighbouring property which comprised many suites. Our main issues were there were a lot of stairs and no lifts. The annexe also didn’t have a bar or restaurant. However, the price was fair, the area excellent and overall a good stay.
Comment from Hotel Management
24 Jun 2024 by Montcalm Collection Team , Hotel Management
Dear Dawn, Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by the renovations and the need to stay at the neighboring property. We understand that the lack of lifts and amenities like a bar or restaurant can be frustrating. We're glad to hear that you found the price fair and enjoyed the area.Your comments are valuable to us, and we will take them into consideration to improve our services. We hope to welcome you back in the future to experience our fully renovated facilities. Thank you for choosing to stay with us.
by A verified traveler
Posted 10 Jun 2024
Over priced, dirty, no lift, no help with luggage, no mini bar, room far from deluxe, tired, dated and unpleasant. Bed was ok, breakfast in a different building was of a a good standard. Can’t recommend.
Comment from Hotel Management
11 Jun 2024 by Montcalm Collection Team , Hotel Management
Dear Paul, Thank you for taking the time to share your feedback. I am very sorry to hear that your experience did not meet your expectations. Please allow me to address your concerns.Firstly, I apologise for the cleanliness issues and the overall condition of your room. This does not align with our usual standards, and I have spoken with our housekeeping and maintenance teams to ensure these issues are promptly addressed.I am also sorry to hear about the inconvenience of not having a lift and the lack of assistance with your luggage. We understand how important these services are to our guests, and we will review our procedures to improve in these areas.Regarding the absence of a minibar and your room not meeting the deluxe standard, I apologise for any disappointment this caused. We are continuously working to update and improve our facilities, and your feedback is invaluable in helping us prioritise these efforts.I'm pleased to hear that you found the bed comfortable and enjoyed the breakfast. However, I regret that these positive aspects were overshadowed by the other issues you experienced.Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with a stay that meets the high standards we strive for.Kind regards,
by A verified traveler
Posted 26 Apr 2024 on Hotels
Single room very very small. Air conditioning made a lot of noise asp had to turn off to sleep. Outside the window was external air conditioning unit which went off every 10mins which was also noisy. Complained to reception and was told nothing they could do. They did move me the second night which wasn’t much better
Comment from Hotel Management
13 May 2024 by Montcalm Collection Team , Hotel Management
Dear Karl , Thank you for sharing your concerns regarding your recent stay. I sincerely apologize for the discomfort caused by the room size and noise issues, and I regret that our initial solutions did not meet your expectations.We are actively addressing these issues to enhance our guest experience. We value your feedback and look forward to the opportunity to make your next stay more enjoyable.Warm regards,
by A verified traveler
Posted 11 Feb 2024
Clean & comfortable room, only thing missing was that towels were not provided in our room
Comment from Hotel Management
13 May 2024 by Montcalm Collection Team , Hotel Management
Dear Joanne, I would like to extend our heartfelt thanks for your recent 5-star review. We are thrilled to hear that you enjoyed your experience with us.Your feedback is invaluable to us and serves as a wonderful encouragement to our team, who strive daily to provide exceptional service. It was our pleasure to have you as a guest, and we are delighted that we could contribute to making your stay memorable.We look forward to welcoming you back in the near future and hope to continue exceeding your expectations.Thank you once again for choosing us and for taking the time to share your experience.Kind Regards
by A verified traveler
Posted 20 Nov 2023
No lift
Narrow staircase
False advertising
No indication of rooms below ground
Breakfast in a different location one block away
WOULD AVOID
by A verified traveler
Posted 24 Oct 2023 on Hotels
Nice hotel
Comment from Hotel Management
4 Nov 2023 by Jade Brito, Hotel Management
Dear Billy,We are glad to read your kind words, please do come to visit us in the near future.Looking forward to welcoming you soon!Kind regards,
by A verified traveler
Posted 8 Oct 2023
Comment from Hotel Management
4 Nov 2023 by Jade Brito, Hotel Management
Dear TimothyWe are sorry to hear that you did not have a good experience with us at The Marble Arch Suites. If you decide to visit us in the future we will be very happy to make your stay memorable.Kind regards,
by A verified traveler
Good for stay near Oxford Street
Posted 8 Oct 2023 on HotelsEverything fine, except the breakfast. Options were vry less. Staff was courteous. But suites had some infrastructure issues.
Comment from Hotel Management
4 Nov 2023 by Jade Brito, Hotel Management
Dear Naveen,Thank you for your kind words.We are glad you enjoyed our breakfast and your stay overall. We look forward to welcoming you back to our hotel.Kind regards,
