Ratings based on 848 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
This was by far the most luxurious hotel I’ve ever stayed in.
The staff’s politeness and professionalism stood out—they were incredibly kind and courteous. I especially appreciated the friendliness of Raissa and Enzo, who were exceptionally polite, supportive, and truly made a difference during my trip.
The room was extremely comfortable, with large, cozy beds that made for a perfect stay. Everything was spotlessly clean and impeccably organized.
One detail that I really appreciated was the availability of a non-UK power outlet in the room, which was incredibly helpful since I didn’t have an adapter with me.
Overall, an amazing experience that exceeded my expectations!
by A verified traveler
Posted 19 Nov 2024
Paying £240 for a night without breakfast, i would have expected to be able to watch the TV in the room but the signal was so poor it made it impossible to watch anything.
Comment from Hotel Management
20 Nov 2024 by Montcalm collection, Hotel Management
Dear Tim,Thank you for your feedback. We’re sorry to hear about the poor TV signal during your stay. This is not the experience we aim to provide, and we’ll ensure our maintenance team investigates and resolves the issue promptly.We understand your concerns and appreciate your comments as they help us improve our services. We hope you’ll consider giving us another chance to deliver a better experience in the future.Best regards,YanaReception team
by A verified traveler
Posted 15 Nov 2024
Brilliant location
Comment from Hotel Management
18 Nov 2024 by Front Office Team, Hotel Management
Dear Darren,Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had such a great experience with us. Your feedback means a lot to the team, and we look forward to welcoming you back for another wonderful stay soon.Kind regards,AlexandraFront Office Team
by A verified traveler
Posted 7 Nov 2024
Good option as it's located not far from Moorgate and Liverpool Street stations and is surrounded by good cafes and shops. The room was nice and the bed was comfy too, the staff are extremely helpful
Comment from Hotel Management
8 Nov 2024 by Front office team, Hotel Management
Dear Brandon,Thank you for your wonderful review! We’re thrilled to hear that our location, near both Moorgate and Liverpool Street stations, made your stay convenient and enjoyable. It’s also great to know that you found the room comfortable and that our staff were able to assist you during your time with us.We truly appreciate your feedback and hope to have the pleasure of welcoming you back soon.Best regards,
by A verified traveler
Posted 1 Nov 2024
All round great stay
Comment from Hotel Management
1 Nov 2024 by Front Office Team, Hotel Management
Dear Michael,Thank you so much for your perfect rating of 5 out of 5! We’re delighted to hear that you had such a wonderful experience. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back soon!Kind regards,AlexandraFront Office Team
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Front office team, Hotel Management
Dear Ian, Thank you for taking the time to share your feedback. We appreciate your honest review and are sorry to hear that your experience did not fully meet your expectations. Your comments are valuable to us, and we will address any areas of concern to ensure improvements are made for future guests.We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. If there is anything specific you'd like to discuss, please do not hesitate to contact us directly.
by A verified traveler
Posted 11 Sep 2024
The hotel website states: The rooms at Montcalm Brewery Townhouse epitomize luxury and sophistication. Each space is meticulously designed to offer unparalleled comfort, blending contemporary elegance with timeless charm. From plush furnishings to state-of-the-art amenities, every detail is curated to ensure a memorable and indulgent stay for guests.
I planned travel with every confidence that I would be comfortable and well looked after for two nights at the hotel. But upon arrival I was placed into what seems to bear no resemblance whatsoever to the hotel described. There is virtually zero daylight (let alone, 'stunning city views'), the windows do not open apart from just a crack to let in what is being pushed out from the condenser of the adjacent air conditioner which left me with a sore throat. It is dingy, tired, in places extremely dirty, smells musty, and needs considerable updating to match the description on the website, and certainly the advertised star rating.
Far from a 5 star hotel, a Premier Inn would have actually been a far more comfortable standard of room.
The management have not yet resolved this complaint at the time of writing.
Comment from Hotel Management
18 Sep 2024 by Reception team, Hotel Management
Dear Nicola,Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay at Montcalm Brewery Townhouse did not meet the high standards we aim to provide. We deeply regret that the room you were assigned did not reflect the luxurious experience described on our website, and we apologize for the discomfort and inconvenience you encountered.Your feedback regarding the condition of the room, lack of natural light, and the issue with the air conditioning is of great concern. Rest assured that we take such matters seriously, and we are addressing these issues with our team to ensure improvements are made.We understand how frustrating this situation must have been, and we are committed to resolving your complaint. Our management team will be in touch with you directly to ensure this matter is settled to your satisfaction.Once again, we sincerely apologize for falling short of your expectations and hope we can make amends.Warm regards,
by A verified traveler
Posted 10 Sep 2024
Very nice, helpful staff who went out of their way to make the room and stay simply amazing. Thank you!!
Comment from Hotel Management
17 Sep 2024 by Front Office, Hotel Management
Dear Adele,Thank you so much for your kind words! We're thrilled to hear that our staff were able to make your stay exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you back for another amazing experience.Kind regards,YanaReception team
by A verified traveler
Posted 9 Sep 2024
Location
Comment from Hotel Management
10 Sep 2024 by Front Office, Hotel Management
Dear Andy,Thank you so much for the fantastic 5-star review! We’re delighted to hear that you had a great experience with us.Your feedback is incredibly valuable, and we’re thrilled to know that everything met your expectations. If there’s anything more we can do for you in the future, please let us know.We look forward to welcoming you back!Best regards,YanaReception team
by A verified traveler
Posted 6 Sep 2024
Great hotel, great price, can't get any better in terms of location for events at the brewery
Comment from Hotel Management
8 Sep 2024 by Best Wishes,Duty Manager, Hotel Management
Dear Louis,Thank you for your valuable feedback.We look forward to welcoming you back again soon!
