Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
It is a 1936 building , Lobby looks good but corridor are all beat up , carpet and walls , dark , staff is good and affable, but also very aggressive toward tips .
Comment from Hotel Management
3 Nov 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Rafael, Thank you for taking the time to share your review.We greatly appreciate your kind comments about our team members who work hard to ensure that we deliver the best service and always meet your expectations. However, we regret that you were not entirely satisfied with your room. Please rest assured that your comments have been taken into consideration. Thank you again for your feedback.We hope we will have the opportunity to see you again in the future. Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 23 Oct 2024
Rooms were very small.
Comment from Hotel Management
24 Oct 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Kaneitha, Thank you for taking the time to share your review.We're delighted to hear that you appreciated our commitment to cleanliness and the high standards of service our team strives to provide. Our DreamMaker mattresses are a recent addition aimed at enhancing the room experience and it's wonderful to know they contributed positively to your stay. While we understand that room size can vary, we hope that our modern amenities and the overall quality of the accommodations met your expectations. Our various room types, including The Level rooms, are designed to cater to different needs and preferences, and we regret if there was any inconvenience regarding the size of your room.We hope we will have the opportunity to see you again in the future. Best regards,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 18 Oct 2024
Very comfortable every time I’ve stayed here but there wasn’t any room upgrade availability which was a shame and beds weren’t so comfortable, could do with a mattress protector at least. Overall I would recommend, modern, clean, great location and staff are very helpful at check in, great value for money
Comment from Hotel Management
19 Oct 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear guest, Thanks for your review about our hotel.We are delighted to hear you found our hotel modern, clean, and well-located, and that our staff's service at check-in enhanced your experience. Our aim is to provide a room experience that is comfortable and welcoming, and we're glad that you appreciated the value we offer. It's also heartening to know that the cleanliness of our rooms met your expectations, which is a testament to our housekeeping team's dedication.We regret to hear that the bed comfort did not meet your expectations despite our recent addition of DreamMaker mattresses designed for a restful sleep. We value your suggestion and always strive to improve our guests' experience.We are hoping to welcome you back in the future. All the best.Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 3 Oct 2024
by A verified traveler
Posted 27 Sep 2024
Grest
Comment from Hotel Management
29 Sep 2024 by Guest Experience Team, Hotel Management
Dear Guest, Thank you for this great review.We're thrilled to hear that our commitment to cleanliness and service culture met your expectations. It's fantastic to know that our hotel condition and room amenities provided you with a memorable room experience. Your kind words truly reflect the essence of our hospitality.We look forward to welcoming you back soon. Kind regards,Guest Experience Team
by A verified traveler
Posted 23 Sep 2024
Very excellent hotel with great service and in good neighborhood. The rooms are small but again we have not bad bigger rooms across UK or Europe.
Comment from Hotel Management
24 Sep 2024 by Guest Experience Team, Hotel Management
Dear Guest, Thanks for your review about our hotel.We're thrilled to hear that the service culture we pride ourselves on shone through and that our location in the charming neighborhood of Regent's Park contributed positively to your London experience. We also appreciate your kind words on the cleanliness of our hotel, which our housekeeping team works diligently to maintain. It's wonderful to know that despite the cozy size of our rooms, which are designed to maximize the room experience, you found your stay to be very excellent. We understand that room dimensions can vary by location and are glad that ours met your expectations within that context.We are hoping to welcome you back in the future. All the best.Guest Experience Team
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Rovena, Hotel Management
Many thanks for your scores Sarah
by A verified traveler
Posted 8 Sep 2024
Everything was wonderful, only con is there is no ramp for heavy luggage or wheelchairs. Don’t understand how that is acceptable.
Comment from Hotel Management
9 Sep 2024 by Guest Experience Team, Hotel Management
Dear Lanie, We would like to thank you for this review about your recent experience in our hotel.It's heartwarming to hear that you found our room cleanliness and hotel condition to be impeccable, and that our service met your expectations. We're dedicated to providing an exceptional room experience, and it's affirming to know our efforts resonate with our guests. However, I regret to hear about the inconvenience you faced due to the lack of a ramp. Please rest assured that we are committed to accessibility and comfort for all our guests, and your comment has been duly noted for assessment by our team.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team
by A verified traveler
Posted 8 Sep 2024
Definitely recommend this hotel, great check in friendly staff excellent customer service. Shower water ran out into bathroom floor and the pillows were flat would go back
Comment from Hotel Management
9 Sep 2024 by Guest Experience Team, Hotel Management
Dear Katherine, We would like to thank you for this review about your recent experience in our hotel.It's wonderful to hear that our friendly staff and excellent customer service contributed positively to your stay. Our team prides itself on providing a warm and welcoming experience for every guest. We note your comments regarding the shower water issue and the pillows. While we don't have current information on upgrades to our shower facilities or pillows, we always strive to ensure that every aspect of our guests' room experience meets their expectations.Your commendation of our service culture and room amenities is highly appreciated, and we're thrilled that these aspects of your visit left a lasting impression.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team
by A verified traveler
Posted 1 Sep 2024
The location is very good. It's safe and convenient to take bus and underground. The hotel is very quite and clean.
Comment from Hotel Management
2 Sep 2024 by Guest Experience Team, Hotel Management
Dear Guest, Thank you for this great review.We're delighted to hear that our hotel's location provided you with the convenience and safety you desired, making your use of the bus and underground systems effortless. It's wonderful to know that the tranquility and cleanliness of our hotel contributed positively to your room experience. We appreciate your high regard for our service culture, as our team strives to ensure every guest feels well-cared for during their stay.While we note your satisfaction with most aspects of your stay, we recognize that there is always room for improvement. Rest assured, our commitment to providing an exceptional stay is unwavering.We look forward to welcoming you back soon. Kind regards,Guest Experience Team
