Ratings based on 221 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 1 Jan 2025
The property was super convenient. Buses, underground station and cabs all within a block. Very quiet area, we loved it. Hotel is clean, staff was wonderful and helpful and our room was small but efficient. Would love to visit again!
by A verified traveler
Posted 13 Dec 2024
Location is great but rooms are like JAIL compared to other hotels close by . Pictures don’t match what you see with both eyes!
Staff were kind and helpful expect the lady who did my check in. She wasn’t helpful at all.
I’m glad I did not book entire 10 nights at Melia …. After 3 nights I booked at walking distance hotels the Bailey and it was excellent.
Comment from Hotel Management
22 Dec 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Sanaa,Thank you for sharing your feedback. We're pleased to hear that you enjoyed our location and found our staff, with the exception of your check-in experience, to be helpful.We are extremely sorry to hear that we did not fulfill your expectations in regards to the room facilities; we would kindly like to take this opportunity to highlight that our hotel has a wide range of room options to ensure you enjoy the perfect stay. We encourage you to explore our different room categories for a more tailored experience during your next visit.We hope to have another opportunity in the future to recover your trust and provide you with a more enjoyable experience. Thank you again for your valuable feedback.Regards,
by A verified traveler
Posted 11 Dec 2024
Excellent value and great service and area . Hotel is in top shape .
Comment from Hotel Management
22 Dec 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,
by A verified traveler
Posted 29 Nov 2024
The staff at Melia London Kensington are exceptional. Friendly, welcoming, helpful. They assisted us with booking sightseeing and taxi. They provided directions to walking destinations and to further destinations by tube. We strongly recommend this hotel. Underground 1/2 block from hotel and hop on hop off bus stop in front of hotel. Many attractions like Victoria and Albert museum, Royal Natural History museum, Royal Albert Hall within walking distance.
Comment from Hotel Management
2 Dec 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Robert,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,
by A verified traveler
Posted 29 Nov 2024
Location was fantastic with access tonthe tube and buses. Walking was easy day and evening. Staff were very helpful with directions and suggestions. Very enjoyable stay.
Comment from Hotel Management
2 Dec 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Mrs Anne,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,
by A verified traveler
Posted 18 Nov 2024
I love this hotel
Comment from Hotel Management
19 Nov 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Valentina,Thank you so much for choosing us during your stay in London.The whole team is glad to know that you had a wonderful stay.We look forward to welcome you back in the future.Regards,
by A verified traveler
Posted 29 Oct 2024
The hotel room was perfect for our family of three. They even had a little teepee set up in the room for our child. Staff was very attentive and gave great recommendations for food. Would definitely stay again.
Comment from Hotel Management
8 Nov 2024 by Alba Santana | Guest Experience Manager, Hotel Management
Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us.We look forward to welcoming you back in the future. Kindest Regards,
