Ratings based on 968 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
13 Nov 2024 by filo, Hotel Management
Good Morning Anita,Thank you for the positive and lovely feedback.We hope to welcome you again on your next trip!Best Regards,Filippo Front Of House Team
by A verified traveler
Posted 25 Oct 2024
Stayed here primarily because of its proximity to St Pancras station but found it to be a really nice place to stay. Would definitely stay here again
Comment from Hotel Management
13 Nov 2024 by filo, Hotel Management
Good Morning ,Thank you for the positive and lovely feedback.We hope to welcome you again on your next trip!Best Regards,Filippo Front Of House Team
by A verified traveler
Posted 29 Sep 2024
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Comment from Hotel Management
13 Nov 2024 by filo, Hotel Management
Good Morning ,Thank you for the positive and lovely feedback.We hope to welcome you again on your next trip!Best Regards,Filippo Front Of House Team
by A verified traveler
Posted 26 Sep 2024
For the high price paid, there's 0 sound proofing for the windows and it's a room right by the roads, could hear the vehicles especially ambulances.
Sofa was stained as well, and it's obvious because it's made of fabric.
Well stocked fridge and welcome snacks.
by A verified traveler
Posted 16 Sep 2024
Good location
by A verified traveler
Posted 14 Sep 2024
Room is spacious and mordern, very close to tube and train. Breakfast is very delicious.
Comment from Hotel Management
30 Sep 2024 by R, Hotel Management
Thank you for taking the time to share your experience! We're delighted to hear that you found your room spacious and modern and that our location was convenient for your travels. It’s wonderful to know you enjoyed the delicious breakfast as well. We appreciate your kind words and hope to welcome you back in the future.
by A verified traveler
Posted 13 Sep 2024
I stayed one night at the hotel, and hotel charged me 3 nights and I was told it's their policy. Please read all the reviews under 3 stars before you book this hotel, from my experience, these reviews are true, I am regretted I didn't read bad reviews carefully. The hotel has big problem about sanitary, bed sheet made me itchy for a few days, and due to the location near King's cross railway station, it was still very noisy until 2am the night I stayed, I only slept 3 hours the whole night. And bathroom has drainage issues, water didn't go down, just 3 mins shower, water flooded almost the whole bathroom. No exhaust fan in the bathroom.
I would say this is about 2 stars hotel instead of 5 stars hotel. I have a feeling staff were self aware about clients complains and the issues this hotel had, they were trying to get around the issues or apologies to clients. I felt really bad to quite my stay, not only I lost $700, but also I could feel they wanted clients to stay hardly. Dining not good either, very overpriced.
by A verified traveler
Posted 9 Sep 2024
Good property but certainly not a five star property as stated on Expedia. I would call it a 3.5 star property. I would not have stayed there had I been told that it’s not a 5 star property because we paid as much for a five star property
by A verified traveler from Summerville
Posted 2 Sep 2024
This is an interesting property. Not your typical boring decor. We had a corner room which was large and spacious. If you’re looking for quiet, this may not be your best choice, at least not the corner room we had. But it is on a bustling city street so no blame on the property there. Very convenient to the London Underground station (King’s Cross of Harry Potter fame to be exact) and Eurostar high speed trains to Paris, Brussels and more. Day trip to Paris by rail with a late night return made the convenience of this hotel particularly nice. 15 minutes from disembarking to head on a pillow. Only complaint I had was the bar was not operating on a schedule that matched ours. Otherwise, this is a winner.
Comment from Hotel Management
9 Sep 2024 by Harry, Hotel Management
Dear sean, Thank you for your message we are glad to hear that you had a good time here and that you enjoyed the design of the room and we hope to see you back again here soon.Kind regardsHarry
