Ratings based on 362 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Anything we like, will come back again
Comment from Hotel Management
12 Nov 2024 by Shirley, Hotel Management
Dear Linda,Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you had such a positive experience and that you plan to return. We look forward to welcoming you back anytime – it will be a pleasure to host you again!Warm Regards
by A verified traveler
Posted 7 Nov 2024
This is a quality set of apartments - great welcome ; very slick ; lovely and quiet rooms ; good balcony ; lovely kitchen
all round top stay
Comment from Hotel Management
8 Nov 2024 by Irum Mustafa, Hotel Management
Dear [Guest's Name],Thank you so much for taking the time to leave such a fantastic review! We are absolutely thrilled to hear that you had a top-notch stay with us and enjoyed all aspects of your apartment, from the welcoming atmosphere to the quiet rooms and lovely kitchen.Your kind words mean a lot to us and truly motivate our team to continue providing the best experience possible. We're so happy to know that everything met your expectations, and we would love to welcome you back for another stay in the future.If there's anything else we can do to make your next visit even better, please don’t hesitate to let us know.Thank you once again for your wonderful feedback and your 5-star rating!Warm regards,
by A verified traveler
Posted 6 Nov 2024
We stayed for one night in the penthouse. Communication ahead of our stay was very good with front of house staff, but once there, they didn’t want speak at all! No hello, good morning, goodbye….just heads down staring at their computer screens. The lobby and apartment was very tired and dated, but I will add that the room was very clean. Water pressure was non existent, the shower dribble was barely enough to get wet. Overall it wasn’t an awful experience, but I wouldn’t stay again.
Comment from Hotel Management
7 Nov 2024 by Irum Mustafa, Hotel Management
Dear Lydia,Thank you for taking the time to share your experience with us. We truly appreciate your feedback as it helps us identify areas where we can improve our services.We’re glad to hear that you found the communication prior to your stay to be good and that you were pleased with the cleanliness of the room. We understand, however, that your experience with the front desk staff and the condition of the lobby and apartment did not meet your expectations, and for that, we sincerely apologize.Our goal is to provide a welcoming and attentive experience for all guests, and we are sorry that you felt the staff was not as engaging during your stay. We will address this with the team to ensure that our service is warm, friendly, and consistent throughout.We also apologize for the issues with the water pressure in your room. We will have our maintenance team look into this issue to ensure it is resolved promptly.We are continuously working to improve the guest experience, and your feedback will certainly help guide our efforts. We do hope you’ll consider staying with us again in the future, as we’d love the opportunity to provide you with a more enjoyable experience.Thank you again for sharing your thoughts, and we wish you all the best in your future travels.Warm regards,
by A verified traveler
Posted 1 Nov 2024
Great property.
Comment from Hotel Management
1 Nov 2024 by Abhilash, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed the space and found it both homey and convenient. It’s great to know you felt safe and appreciated our location near the train stations. We hope to welcome you back soon!
by A verified traveler
Posted 29 Oct 2024
it was a good stay, spacey and homey ambience. near train stations and safe area.
Comment from Hotel Management
30 Oct 2024 by Irum, Hotel Management
"Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed the space and found it both homey and convenient. It’s great to know you felt safe and appreciated our location near the train stations. We hope to welcome you back soon!
by A verified traveler
Posted 20 Oct 2024
I highly recommend these apartments. We really enjoyed our 3 days stay. The apartment was clean. The staff were really nice, polite and helpful. Especially Kishore Muruganandam that work at the front lobby.
Comment from Hotel Management
22 Oct 2024 by Irum, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear you enjoyed your 3-day stay and found the apartment clean and comfortable. Our staff takes great pride in providing excellent service, and we’re especially glad to know that Kishore made a positive impression on your experience. We appreciate your recommendation and hope to welcome you back soon!Best regards,Irum Mustafa
by A verified traveler
Posted 2 Oct 2024
Great find. New regular spot for me
Comment from Hotel Management
3 Oct 2024 by Aminur, Hotel Management
Hello MorganThanks a lot! So glad to hear you’ve found your new regular spot with us! Looking forward to welcoming you back soon.Kind Regards
by A verified traveler from Spencerville
Posted 22 Sep 2024
Clean and spacious, lots of closets, fans, lovely views, close to sights and shopping and restaurants, fully stocked convenience store 30 seconds walk from hotel, staff were wonderful
Comment from Hotel Management
23 Sep 2024 by Aminur, Hotel Management
Hello Katie,Thank you very much for leaving us a positive review and for giving us a perfect 5/5 score during your stay with Marlin Aldgate.We are glad to hear that Marlin Aldgate suited all your needs during your stay in London.We look forward to welcoming you back at Marlin Aldgate in the future.Kind Regards.
by A verified traveler
Posted 21 Sep 2024
Washer did not work.
Comment from Hotel Management
23 Sep 2024 by Aminur, Hotel Management
Hello Julie,Thank you for very much for leaving us feedback about your stay with Marlin Aldgate.We are very sorry to hear the washing machine did not work in your apartment while you were staying with us. Your comments has been passed on to our staff who will ensure to prevent occurrences like happening for our future guests.Please accept our sincere apologies about the washing machine not functioning during your stay with us. We hope you will give Marlin Aldgate another chance when next time you are in London for a better experience.Kind Regards.
by A verified traveler
Posted 20 Sep 2024
Large apartment, everything you needed, quiet.
Grocery store right next door. Transportation close by.
Comment from Hotel Management
23 Sep 2024 by Aminur, Hotel Management
Hello Barbara,Thank you very much for leaving us a positive review during your stay with Marlin Aldgate.We are glad to hear the accommodation suited to your needs whilst your stay in London.We look forward to welcoming you back at Marlin Aldgate in the future.Kind Regards.
