Ratings based on 271 Verified Reviews

3.9 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Jan 2020
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Dec 2019
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Dec 2019 on Hotels
2 out of 5
by A verified traveler from California

Posted 22 Jul 2019
1. The hotel is located in not a very good neighborhood on a very busy street. Lots of sirens and street noise and the windows in the hotel are not soundproof! It’s hard to sleep. 2. The hotel seems very run down! Starting from the shattered glass door at the entrance to the torn wallpaper on the wall and chair torn. 3. no AC!! It wasn’t working in the while hotel. It was very stuffy in the summer. 4. I am allergic, so I brought my own sheets, they disappeared after cleaning and the hotel personnel could locate them I don’t recommend this place!
Comment from Hotel Management
26 Jul 2019 by Rudra, Hotel Management
Dear Natalie, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd
4 out of 5
by A verified traveler

Posted 9 Jul 2019 on Hotels
The hotel was great for a short stay and cole to public transportation.
Comment from Hotel Management
26 Jul 2019 by Rudra, Hotel Management
Dear Crystal, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd
1 out of 5
by A verified traveler

Appalling Reception - Beware of booking

Posted 8 Jul 2019 on Hotels
According to the rude receptionist who wouldn’t even make eye contact we had no reservation. Would call Hotel.com himself and only suggestion was to try and get us in a sister hotel half an hours drive away. Didn’t get in an apartment so please ignore my rating for cleanliness, comfort and condition
Comment from Hotel Management
26 Jul 2019 by Rudra, Hotel Management
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd
1 out of 5
by A verified traveler

Posted 1 Jul 2019
Comment from Hotel Management
26 Jul 2019 by Rudra, Hotel Management
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd
2 out of 5
by A verified traveler

Posted 1 Jul 2019
Comment from Hotel Management
26 Jul 2019 by Rudra, Hotel Management
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd
4 out of 5
by A verified traveler

Good value for London accommodation

Posted 28 Jun 2019 on Hotels
Comment from Hotel Management
26 Jul 2019 by Rudra, Hotel Management
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd
3 out of 5
by A verified traveler

Raw meat hotel

Posted 21 Jun 2019 on Hotels
Booked here with the girls 5 mums off to see spice girls at wembley. The apartment its self was so big but it smelt like it had been cleaned using raw meat instead of cloths. The pigeons kept us awake all night and the sofa bed was down at the bottom so slept climing a hill all night. We definitely would not pay that sort of money again for it.
Comment from Hotel Management
26 Jul 2019 by Rudra, Hotel Management
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd
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