Ratings based on 957 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
It was cool
by A verified traveler
Posted 4 Nov 2024
The staff friendly,nice place to relax,clean rooms,close to the mall,and the train station.
Comment from Hotel Management
12 Nov 2024 by Arianna | Assistant Captain, Hotel Management
Hey Stacy!Thank you for writing us a review and for staying with us #atthemoxy Stratford.We're happy to read that you've enjoyed your Moxy experience and we hope to see you again soon :)Arianna Assistant Captain #atthemoxy
by A verified traveler
Posted 3 Nov 2024
I stayed one night and I don't think I will book again at this hotel. Unless a person ask for it, I don't think they should assign an accessible room to non disabled people. I booked a room with a balcony and there was nowhere to sit. No table or chairs. Inside there was no desk or table to put my staff. I had to place everything on top of the TV which was not practical. The toilet was the worst. The sink way too low and no table or space to put your toothbrush or other toiletries so I had to put my staff on the floor. The cleanliness was not great, the mattress way too soft and the two hamburgers I ordered way too pricey (£47)! Breakfast was ok but the price I paid for the room does not reflect at all the service I received. They were almost one hour late for the check-in and I could only go up to my room one hour late. Carpet was wet for some reason. The Travelodge is way better than the Moxy and there is no chance they will see me again. Sorry! Had to be honest.
Comment from Hotel Management
12 Nov 2024 by Arianna | Assistant Captain, Hotel Management
Hey Lilia!Thank you for writing us a review and for staying with us #atthemoxy Stratford.We're sorry to read that your experience with us wasn't the best, and we hope that you may change of mind for the future.Arianna Assistant Captain #atthemoxy
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Arianna | Assistant Captain, Hotel Management
Hey Feyaz!Thank you for writing us a review and for staying with us #atthemoxy Stratford.We're happy to read that you've enjoyed your Moxy experience and we hope to see you again soon :)Arianna Assistant Captain #atthemoxy
by A verified traveler
Posted 30 Oct 2024
A really beautiful hotel. The location is amazing with great links to transport, restaurants and shops.
It's so comfy and nice and quiet. The staff are so lovely!
I also loved the fact that decorated the lobby and downstairs areas for Halloween which was very fun and unique
Comment from Hotel Management
12 Nov 2024 by Arianna | Assistant Captain, Hotel Management
Hey Neon_!Thank you for writing us a review and for staying with us #atthemoxy Stratford.We're happy to read that you've enjoyed your Moxy experience and we hope to see you again soon :)Arianna Assistant Captain #atthemoxy
by A verified traveler
Posted 29 Oct 2024
Very handy for Stratford station. Clean & convenient with comfortable beds & a great breakfast buffet.
Comment from Hotel Management
12 Nov 2024 by Arianna | Assistant Captain, Hotel Management
Hey Helen!Thank you for writing us a review and for staying with us #atthemoxy Stratford.We're happy to read that you've enjoyed your Moxy experience and we hope to see you again soon :)Arianna Assistant Captain #atthemoxy
by A verified traveler
Posted 28 Oct 2024
Staff lovely, room lovely but unfortunately i did not get any sleep. Windows are not soundproofed and as we were in a room on the side of the train station, all i heard was trains all night. Shower was lovely and property was very clean. I probably would not stay there again due to the noise. Hubby slept fine as he is hard of hearing.
Comment from Hotel Management
28 Oct 2024 by Arianna | Assistant Captain, Hotel Management
Hey Nicola!Thank you for writing us this review and for staying with us #atthemoxy Stratford.We're sorry that you didn't enjoy 100% your stay: being so close to the train station is definitely a plus, but yes, it can be noisy.Arianna Assistant Captain #atthemoxy
by A verified traveler
Posted 27 Oct 2024
Gave earplugs, was able to use my YouTube on the TV and also had amazing vibes from the moment I walked in - even allowed me to check in at 10am which was perfect ❤️
Comment from Hotel Management
12 Nov 2024 by Arianna | Assistant Captain, Hotel Management
Hey Natalie!Thank you for writing us a review and for staying with us #atthemoxy Stratford.We're happy to read that you've enjoyed your Moxy experience and we hope to see you again soon :)Arianna Assistant Captain #atthemoxy
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Arianna | Assistant Captain, Hotel Management
Hey yi!Thank you so much for answering to our survey and for staying with us #atthemoxy Stratford.We're so happy that you've enjoyed your stay with us and we can't wait to see you again!Arianna Assistant Captain #atthemoxy
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Arianna | Assistant Captain, Hotel Management
Hey Jennifer!Thank you so much for writing us this review and for staying with us #atthemoxy Stratford.I am so happy to read that you've enjoyed your Moxy experience, we're sorry if we missed something, and we can't wait to have you here again soon!Arianna Assistant Captain #atthemoxy
