Ratings based on 913 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by Lucky 8 Hotel, Hotel Management
Dear Valued Customer,Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Lucky 8 Hotel
by A verified traveler
Horrible place .Nothing was as advertised
Posted 12 Jun 2024 on HotelsWhen i arrived it was like i was someone they didn't like ( a very Rude man greeted me) . First thing i had to do is provide photo I.D then pay for my 2 night stay in full Plus £100 deposit for the 2 nights . Then they told me no room for parking so had to go down the road to park at a different hotel ( IF I KNEW THAT I WOULD OF STAYED AT THE OTHER HOTEL )the first night the fire alarm went off at 12.30 am . For 1/2 A hour .No apologies nothing . Wifi was rubbish ended up turning it off and using mobile network . Then to top it all off went down for advertised breakfast to some old bread with no butter or cultery .it was a disaster
Comment from Hotel Management
2 Jul 2024 by Lucky 8 Hotel, Hotel Management
Dear Valued Customer,Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Lucky 8 Hotel
by A verified traveler
Avoid at all cost, Do Not Stay!
Posted 11 Jun 2024 on HotelsDo Nốt Stay at this Hotel, Avoid At All Cost!
- I paid continental bfast but non provided, I requested a refund but refused by hotels(dot)com.
- Too noisy
- 11am the checkout time but cleaners knocking at my door at 9:30am
- Staffs are arguing infront of customers
- TV not working
- Room is very cold, no heater working
Comment from Hotel Management
2 Jul 2024 by Lucky 8 Hotel, Hotel Management
Dear Valued Customer,Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Lucky 8 Hotel
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by Lucky 8 Hotel, Hotel Management
Dear Valued Customer,Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Lucky 8 Hotel
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
3 May 2024 by Lucky8 Hotel , Hotel Management
Dear Valued Customer,Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Lucky 8 Hotel
by A verified traveler
Posted 21 Apr 2024
Check-in was complicated as e-mail warning of the £50 up-front deposit and need for photo ID was sent to junk mail.
Parking is advertised as included in the price, when it’s available on a first come, first served basis and there are only TWO spaces!
Bed was not comfortable, only 1 pillow and that felt like resting your head on a patio slab!!
On the plus side it was exceptionally cheap and I guess you get what you pay for.
Comment from Hotel Management
24 Apr 2024 by Lucky 8 Hotel , Hotel Management
Dear Valued Customer,Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Lucky 8 Hotel
by A verified traveler
Ok stay
Posted 19 Apr 2024 on Hotels£100 pre authorised payment asked at hotel but £50 on the email I received. They took £100. Staff seem rude and unhappy which is not a great vibe . You end up just ignoring them on reception because of this. Breakfast is non existent. Meant to be continental . Paid £50 a room which is about right. Wouldn’t want to pay any more than this
Comment from Hotel Management
24 Apr 2024 by Lucky 8 Hotel, Hotel Management
Dear Valued Customer,Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Lucky 8 Hotel
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Lucky 8 Hotel, Hotel Management
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Lucky 8 Hotel
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
16 Feb 2024 by Lucky8Hotel , Hotel Management
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey
by A verified traveler
Booked with Continental Breakfast but NOT Provided
Posted 21 Feb 2023 on HotelsI booked with this Hotel but they sent me to Best Western... I paid with Continental Breakfast but when i got my slip it as no breakfast i even show the reception that stated in my booking...This twice already happened to me so avoid this 2 hotels at all cost. HIGHLY NOT RECOMMENDED
Comment from Hotel Management
6 Apr 2023 by BIANCA, Hotel Management
Dear Guest, Thank you very much for your feedback and thank you for choosing us as your venue! I am honestly sad to learn you have encountered issues with the room and you did not reported to the Lucky 8 reception team who would have happily sorted it out for you to have a better experience with us. We are looking forward to your next stay with us in the nearest future! If there is anything we can do to make your future experience better, please, do not hesitate to directly contact us! Kind regards, Lucky 8 Hotel, Management
