Ratings based on 608 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
2.8 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Very clean and tidy with a comfortable bed.
Friendly staff and efficient.
Comment from Hotel Management
13 Nov 2024 by Pina P., Hotel Management
Dear JulienThank you so much for the great score! We hope to see you again soon!Best wishes
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Pina P., Hotel Management
Good morning StephanieThanks for your score. We really appreciate it.We hope to welcome you again soon.Bets wishes
by A verified traveler
Posted 28 Oct 2024
Family of 5 from North Yorkshire . Room was very sufficient for our needs basically just to sleep in was out exploring. Breakfast was good purchased 3 full Englishes at £8 each was really good value. The free continental breakfast was also good as me and mrs didn’t want full English. Hotel staff very friendly and helpful. Felt really safe in the area as we got back late both nights. You have most shops within an 5 min walk tescos McD’s Starbucks etc. tube station is same 5 min walk. All in all very happy with our stay and will be using again when we visit London.
Comment from Hotel Management
28 Oct 2024 by Pina P., Hotel Management
Dear DavidWe can't wait to have you back! Your positive review is a testament to our commitment to quality.We look forward to serving you again soon.Best wishes
by A verified traveler
Posted 25 Oct 2024
Beds were uncomfatable and very noisy through the night
Comment from Hotel Management
28 Oct 2024 by Pina P., Hotel Management
Dear PhilWe are sorry to hear that our beds did not meet your expectations. Beds is such a personal thing that is difficult to please everyone one's liking.Regarding the noise, you should have reported to the reception. Our night receptionist would have investigated and put an end to it.Best wishes
by A verified traveler
Posted 20 Oct 2024
Thank you
Comment from Hotel Management
24 Oct 2024 by Pina P., Hotel Management
Dear CalumThanks for the great score. We are really glad that you had a good stay with us and hope to see you again in future.Best wishes
by A verified traveler
Posted 3 Oct 2024
Beds are quite uncomfortable and rooms are tight. The building also had a plumbing issue that forced us to switch rooms, though we were upgraded due to the inconvenience. So no real foul there.
Great location. Quiet. Safe. A good home base if you’re looking to spend the bulk of your time exploring.
Comment from Hotel Management
9 Oct 2024 by Pina P., Hotel Management
Dear TateThanks for reviewing us. The issue has now been dealt with. Apologies for any inconvenience caused.Best wishes
by A verified traveler
Posted 20 Sep 2024
The breakfast experience was disappointing and ideally should come with a detailed menu outlining the offerings. Additionally, it would be beneficial for the accommodation to be conveniently located near the station, allowing for effortless exploration of the surrounding area. Furthermore, the shower facilities were inadequately small.
Comment from Hotel Management
22 Sep 2024 by Pina P., Hotel Management
Dear BrandonWe are sorry to hear that you were not happy with the drawing of the breakfast menu, the position of the hotel and the size of the room.The room you chose is a standard triple room. Paying 15-20 extra, you could have booked a superior one.Regarding the location, there is not much we can do to move the hotel closer to the tube station. Actually many guests choose us because we are so close to it!The breakfast menu we believe is quite clear: there is the free food section and the paying food section. Best wishes
by A verified traveler
Posted 28 Aug 2024
The room and bathroom was very small but the place was in a convenient location close to all the places I wanted to go to. The breakfast was okay. But I would stay there again.
Comment from Hotel Management
10 Sep 2024 by Pina P., Hotel Management
Dear LatonyaThanks for your feedback. We really appreciate it.We hope to welcome you again soon.Best wishes
by A verified traveler
Posted 28 Aug 2024
For the money this was fine. Check in was fast room was small and very basic painted wood chip on the walls and utilitarian furniture.
Shower was excellent and bed was comfy.
No ac but the window opened wide.
Included free breakfast was basic but also fine.
Good value for money for location.
Comment from Hotel Management
10 Sep 2024 by Pina P., Hotel Management
Dear SamuelThanks for your feedback. We really appreciate it.We hope to welcome you again in future.
by A verified traveler
Great Stay
Posted 21 Aug 2024 on HotelsIt was a great place to stay and very reasonably priced. Customer service was great, the shower broke and i reported it in the morning and it was fixed before we returned in the afternoon. It was clean and the breakfast was great. There was alot of stairs to climb to get to our room but it was ok... not a great place to stay if you ave mobility issues though. All in all its basic but i would definitely stay again price was great for what you got.
Comment from Hotel Management
27 Aug 2024 by Pina P., Hotel Management
Dear JoWe are really pleased that you had a great stay.We hope to see you again soon.Best wishes.
