Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Clean and tidy and great staff service
by A verified traveler
Posted 19 Nov 2024
The property itself is okay, I had a few issues such as dust in the room, a tv that was not smart or working properly with normal tv, jacuzzi that was out of order, spa facilities that felt more like I was in a community centre and wifi that stopped working on our last day, however, once I told the staff about the issues with the tv and the room cleanliness, they turned it around for us overnight and cleaned the room to a high standard as well as offering us robes, slippers and a complementary late checkout. They tried to fix the tv to no avail however the staffs communication and effort to try to remedy everything was commendable. The TV is compatible with an Amazon firestick, so it wasn’t too bad once we got that up and running. Breakfast was great with a wide variety of options, the beds were super comfy and the shower was good too. If it wasn’t for the staff I’d have rated this lower due to our first impressions but overall we were happy with the stay.
by A verified traveler
Posted 17 Nov 2024
Good stay
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Great choice for Heathrow airport
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 12 Nov 2024
My door was open twice while I was in the room , even with the Do not disturb sign! They keep saying they thought the room is unoccupied! Safety is doubtful
by A verified traveler
Posted 10 Nov 2024
Noise from lower floors
by A verified traveler from Seattle
Posted 10 Nov 2024
We had to go for a quick layer. It was close to the airport and it’s easy to prepay & schedule a shared taxi transportation back to the airport for your flight the next day. The restaurant was open late (11pm), so we didn’t go hungry after our flight delay either. They also have 24 hour room service. The end was super comfy & we had a nice hot shower. Breakfast starts at 6 am, so we were also able to eat before leaving so early as well. Highly recommend if you’re stranded in London for the night!
by A verified traveler from Berryville
Posted 10 Nov 2024
