Ratings based on 2,400 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Immaculate!
by A verified traveler
Posted 19 Nov 2024
I have stayed many times at this hotel and on reflection the hotel is deteriorating in many aspects. The lift is constantly out of order. The delay trying to get to your room is ridiculous. The television in your room does not work properly. The picture flickers and keeps pixalating and so you cant watch properly. The food in the restaurant for breakfast the choices are not great. Why do you not have hash browns and the bacon is of poor quality. The room was cold and looked outdated.
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 18 Nov 2024
The pool area was nice
by A verified traveler
Posted 6 Nov 2024
Beautiful hotel very modern, close to everything amazing breakfast buffet
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 2 Nov 2024
Nice hotel, friendly staff. Great room and room service.
Comment from Hotel Management
2 Nov 2024 by Mia Harris, Hotel Management
Dear David,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
by A verified traveler
Posted 2 Nov 2024
Great location! Excellent service, love how modern this hotel is! Would definitely be back !
Comment from Hotel Management
2 Nov 2024 by Mia Harris, Hotel Management
Dear Walkidia,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Mia Harris, Hotel Management
Dear Aburn,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
by A verified traveler
Posted 1 Nov 2024
Good spot for a visit to London. Great trip!
Comment from Hotel Management
5 Nov 2024 by Mia Harris, Hotel Management
Dear Tony,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
