Ratings based on 595 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024
It was a terrible terrible experience for me, my partner and I had to leave a day early due to how unsafe and unwelcome we felt by the people staying there. It was terrible, but the staff was amazing and they deserve a raise.
by A verified traveler
Posted 4 Sep 2024
The room was small but clean. Nice shower area.
by A verified traveler
Posted 28 Aug 2024
By far the worst hotel I’ve stayed at. Bugs in beds!!
by A verified traveler
Posted 28 Aug 2024
Very close to Paddington station, Bayswater station, and bus routes. Also very close to Hyde park and Kensington palace.
by A verified traveler
Posted 26 Aug 2024
It was very good
by A verified traveler
Posted 25 Aug 2024
This hotel is awful! The dirtiest hotel I have ever stayed at. The staff have no customer service skills what's so ever. Very unprofessional in appearance and customer service. There was a staff member standing at the front door smoking right beside the no smoking sign. All the hallways are painted white and filty! Walls and doors with black and drown dirt all over them. Our room was in the basement, it has no air conditioning and very hot. There was a table fan and the cage on it was caked in dust! The ceiling and walls had yellow stains. I can't believe they actually put people in that room. We checked out a day early. Do not stay at this hotel!
by A verified traveler
Posted 23 Aug 2024
No comments
by A verified traveler
Posted 22 Aug 2024
It was in a great location that was easy to walk and get to food shopping and transportation. And the staff was very nice
by A verified traveler
Posted 3 Aug 2024
There was no air conditioning but it was not mentioned in the description.
The restaurant was under construction so there was no breakfast.
The staff was not helpful.
by A verified traveler
Posted 31 Jul 2024
This property is extremely dirty and unfriendly. There were roaches everywhere. Bugs in the plate where the coffee was. No AC only a fan and extremely tight space. The rug smelled like mold. When I started breaking out in hives (due to roach allergy) I booked a different hotel and asked for my money back. The front desk was not even concerned and said to take that up with expida. He was not even apologetic. I will file a claim because it’s definitely not meeting health codes. I took pictures. So gross!!!
