Ratings based on 368 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Horrendous experience
Posted 23 Oct 2020 on HotelsThis was the worst experience of a hotel booking it is possible to imagine. When I arrived at the hotel it was in a disgraceful state with rubbish everywhere. It soon became clear that this was no longer a hotel but a shelter for the homeless. The only person available to speak to was a security guard who gave me the number of the owners, who are based in India. They didn't even know that they owned the hotel, far less whether it was open or not. I had to book into another hotel, obviously. Getting a refund was almost impossible and this website was completely useless. They have no presence in the UK and communication is through very poor call centres. I asked for compensation for the inconvenience and expense I had suffered but was offered nothing. If you are a traveller in difficulty this website will offer you nothing and I will never run the (high) risk of using it again.
by A verified traveler
Posted 17 Sep 2020
by A verified traveler
Posted 16 May 2020 on Hotels
Comment from Hotel Management
28 May 2020 by Olivia, Hotel Management
Hi, Nathan! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Olivia!
by A verified traveler
Posted 15 May 2020 on Hotels
Comment from Hotel Management
28 May 2020 by Olivia, Hotel Management
Hi, Faith! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Olivia!
by A verified traveler
Service A*
Posted 19 Mar 2020 on HotelsThe gentleman on the front desk were more than helpful. Bed comfortable, however hard to achieve a fully peaceful sleep from the light of the hallway.
Comment from Hotel Management
21 Mar 2020 by Ammy, Hotel Management
Hi, Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support :) Regards, Ryan
by A verified traveler
Noise is unbearable....
Posted 16 Mar 2020 on HotelsWould never return to this hotel or recommend it. he hotel had a horrible smell in the reception area and then also very unpleasant 'air freshener' smells outside the rooms. worst of all was the 'generator' noise coming from ouside. It was deafening. There was a party/function which went on until around 3 am which again mad eit impossible to get any sleep. The rooms were very shabby and dirty. All in all the worst hotel experience I h ave ever had. Do not let the tranquil image of the pool persuade you that the Lansdowne is in any way relaxing or tranquil!!
Comment from Hotel Management
18 Mar 2020 by Ammy, Hotel Management
Something like this should not have happened. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ammy
by A verified traveler
Posted 15 Mar 2020 on Hotels
Comment from Hotel Management
16 Mar 2020 by Ammy, Hotel Management
Glad to see that you have rated us superb, Ricardo. We will keep delighting our guests and promise to keep service standards high. Regards, Ammy
by A verified traveler
Posted 15 Mar 2020
Advertised as parking on site, no parking whatsoever. Nearest car park £11:50 for overnight parking I was told by reception but has a height restriction of 1.80m!
Comment from Hotel Management
16 Mar 2020 by Ammy, Hotel Management
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ammy
by A verified traveler
Posted 15 Mar 2020
Nuce Italian restaurant and swimming pool with sauna and a gym
Comment from Hotel Management
16 Mar 2020 by Ammy, Hotel Management
Hi, Delighted to see you liked our services. Keep this love coming Regards, Ammy
by A verified traveler
Posted 9 Mar 2020 on Hotels
