Ratings based on 944 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Location is great near two train stations. Good restaurants in the area. Some odd bathroom designs like the counter detached from the wall so water and belongings can fall behind. Also nowhere to store clothes in bathroom while taking a shower.
Comment from Hotel Management
29 Nov 2024 by Guest Service Manager, Hotel Management
Dear Kevin,Thank you for sharing your feedback about your recent stay with us. We’re pleased to hear that you enjoyed our convenient location near two train stations and the excellent restaurant options in the area.We appreciate your observations regarding the bathroom design. Guest comfort is important to us, and your comments about the counter and storage space will be reviewed to see how we might improve these aspects in the future.We hope to welcome you back for another stay and provide an even better experience next time.Kind regards,
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Faycal, Hotel Management
Hello Nilufar,Thank you so much for your amazing 5/5 review, we’re delighted to hear that you enjoyed your stay with us. Our team provides the best experience possible, and feedback like yours truly makes our day.We hope to welcome you back soon for another fantastic stayWarm regards,Guest Senior Manager
by A verified traveler
Posted 25 Oct 2024
Sink, tube, fridge sections- not functional, awkward to use. Extremely noisy. Can hear everything from inside and outside the hotel
Comment from Hotel Management
25 Oct 2024 by Faycal, Hotel Management
Dear Margaret,Thank you for sharing your feedback. We’re sorry to hear that some aspects of your stay did not meet your expectations. We appreciate you bringing these issues to our attention and apologize for any inconvenience caused. Please rest assured, we will forward all comments to the appropriate department to address these concerns. Your feedback is invaluable to us as we work to improve, and we hope to have the opportunity to provide you with a better experience in the future.Warm regards,Guest Senior Manager.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Guest Service Manager, Hotel Management
Dear Jasmine,Thank you for taking the time to share your review.We hope to have the opportunity to welcome you back in the future and deliver an even better stay.Warm regards,
by A verified traveler
Posted 8 Oct 2024
Location excellent. Near the train stations and many restaurants . The front desk staff was very helpful specially Jihane .
Comment from Hotel Management
10 Oct 2024 by Faycal , Hotel Management
Hello Oldemar,Thank you for your kind feedback, we’re thrilled to hear that you enjoyed our convenient location near the train stations and restaurants. It's wonderful to know that our receptionist Jihane and others front desk staff were able to assist you during your stay. We hope to welcome you back soonKind regards, Guest Senior Manager
by A verified traveler
Posted 6 Oct 2024
The front desk staff was soooo accommodating, I arrived from the US and they expedited my check in so that I could shower and get dressed before my event. They even offered to take photos for and got anything I need upon request. The rooms, especially the bathrooms are soo beautiful, I loved the marble. Housekeeping tidy up my room without asking. It was the perfect location for exploring the city, only 10 min walk from Paddington station and close enough to explore Hyde park and make use of the hop on-hop off buses!
Comment from Hotel Management
6 Oct 2024 by Guest Service Manager, Hotel Management
Hello Hannah,Thank you so much for your kind words! We're thrilled to hear that our front desk team was able to accommodate your early check-in and help make your stay as comfortable as possible. It’s wonderful that you appreciated the beautiful marble bathrooms and our housekeeping service.We’re also glad to know that our location was perfect for your city exploration, with easy access to Paddington Station, Hyde Park, and the hop-on-hop-off buses!It was a pleasure having you as our guest, and we look forward to welcoming you back to La Suite West on your next visit to London.Warm regards,
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Faycal, Hotel Management
Dear Peter,Thank you for taking the time to share your feedback. We’re glad to hear that there were aspects of your stay that you enjoyed, but we’re sorry we didn’t fully meet your expectations. your rating is important to us, and we will review it with our team to identify areas where we can improve our services.We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.Best regards,Guest Senior Manage
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Faycal, Hotel Management
Hello Kathryn,Thank you for your feedback. we’re sorry to hear that your experience didn’t meet your expectations. We’d appreciate the opportunity to understand more about the issues you encountered during your stay. Could you please provide us with more details, This will help us address your concerns more effectively.We truly value your input and would love the chance to improve your experience. We look forward to hearing from you.Best regards,Guest Senior Manager
by A verified traveler
Posted 27 Sep 2024
Really nice hotel, modern and well decorated. The only thing for me that was a negative was that the bathroom did not have drain covers for the sink and bathtub and I just get an ick when looking down drains. We only stayed for a night so didnt really make a fuss but if we were to stay longer, would have become an issue.
Comment from Hotel Management
28 Sep 2024 by Guest Service Manager, Hotel Management
Dear Hafizah,Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed our modern decor and overall ambiance. It’s wonderful to know that you had a pleasant stay with us, even for just one night.We truly appreciate your constructive feedback regarding the bathroom drains. We understand how important these small details can be in ensuring complete comfort. Please know that we’ll look into this and consider it for future improvements to enhance our guests' experience.We hope to welcome you back for a longer stay in the future.Warm regards,
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Guest Service Manager, Hotel Management
Hello Connie,Thank you so much for your amazing 5 out of 5 rating! We’re thrilled to know that you had such a positive experience during your stay with us.We hope to welcome you back again in the future.Kind regards,
