Ratings based on 373 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
by A verified traveler from Albany
Posted 10 Sep 2024
Nice and friendly host
by A verified traveler from Singapore
Posted 13 Aug 2024
by A verified traveler
Posted 27 Jul 2024
Functional, clean accommodation in an excellent location.
by A verified traveler
Posted 20 Jul 2024
Staff(manager or owner?) was absolutelly amazing! We arrived early a bit the room was not ready for some reason, he is upgraded our quad room for a studio flat in same plot with better position, and possibilities. Our complimentary coffee, tea and fresh towels was always top up.
by A verified traveler
Run down accomadation
Posted 18 Jul 2024 on HotelsThe location was excellent in that it was close to Kew Gardens and the Kew Gardens Station was a 5 minute walk,however what the online information didnt mention was that the railway liine was literslly 12 feet from the rear of the accomadation,so from about 6 am the passing trains noise was every 5 minutes.Yet that was surpassed by the noise coming from the above accommodation, as the walls and floors were so thin,that there appeared to be a herd of elephants up there.
The room was booked for 4,but only 3 of us stayed luckily,as if we used the fourth fold out bed,there would have been about 2 foot of floorspace left.
The room itself was a bit grubby and dusty with a smell of drains,and cat urine from the adjacent yard.There were no windows only a front and back door,so it was hot at night when we obviously had to shut the doors.There were several maintenence issues :shower mounting and door broken,bathroom tiles cracked,kitchen sink tap loose,and although the shower was ok,the hot water to the bathroom and kitchen sinks was lukewarm.It was most definately overpriced,and we wouldnt stay here again.
by A verified traveler
Posted 10 Jul 2024
Property was close & walking distance to Kew gardens.
Clean.
Comfortable bed.
Owner friendly & helpful.
by A verified traveler
Posted 9 Jul 2024 on Hotels
by A verified traveler
Posted 5 Jul 2024 on Hotels
Rang the doorbell when we arrived, no answer and not much sign of movement (it was a ring doorbell), so called the mobile number on the door and had someone answer with 'yes I am on my way up '.
Didn't put my clothes in the wardrobe as it was very wobbly to the point that the door didn't close. The entrance hall to the property looked grubby and uninviting.
The positives were that the bed was very comfortable and there was plenty of tea and coffee making facilities. This property could have been so much better with a bit of TLC.
by A verified traveler
Posted 30 May 2024 on Hotels
