Ratings based on 40 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
London Kensington
Posted 1 Nov 2020 on HotelsWe stayed in Apartment 8 for two nights over the weekend. The location is great base for a visit to our capital..The apartment is a home from home, you won't be disappointed and surprising quiet considering we are so close to the High St.
Comment from Hotel Management
1 Nov 2020 by Hotel Management , Hotel Management
Thank you for your kind comment! Here at B'Shan Serviced Apartments, we thrive to maintain a high standard of customer satisfaction! We look forward to greeting you again soon!
by A verified traveler
Posted 29 Oct 2020 on Hotels
Great place to stay in the heart of High Street Kensington.
Comment from Hotel Management
29 Oct 2020 by Hotel Management , Hotel Management
hank you for your feedback! Here at B'Shan Serviced Apartments, we thrive to maintain a high standard of customer satisfaction! We look forward to greeting you again in the near future!
by A verified traveler from CT, USA
Posted 15 Mar 2020
We loved the location and the staff was really friendly and helpful. The apartment was very nice and clean. We had 2 bedrooms and 2 bathrooms so plenty of space for 3 of us. With a fridge, DW and washer/dryer it was well-equipped. My only suggestion would be to provide a box of tissues and a roll of paper towels. We would definitely stay there again and highly recommend.
Comment from Hotel Management
15 Mar 2020 by Lorentsa, Hotel Management
Thank you for your comment! We apologise that you did not have enough stuff(Tissue box & toilet paper) into your apartment. Guests are urged to inform the reception staff for them to address this on your behalf. Here at B'Shan Serviced Apartments, we thrive to maintain a high standard of customer satisfaction! We look forward to greeting you again in the near future!
by A verified traveler
Posted 13 Mar 2020
Comment from Hotel Management
15 Mar 2020 by Lorentsa, Hotel Management
Thank you for your feedback! Here at B'Shan Serviced Apartments, we thrive to maintain a high standard of customer satisfaction! We look forward to greeting you again in the near future!
by A verified traveler
Posted 29 Feb 2020 on Hotels
Comment from Hotel Management
15 Mar 2020 by Lorentsa, Hotel Management
Thank you for your feedback! Here at B'Shan Serviced Apartments, we thrive to maintain a high standard of customer satisfaction! We look forward to greeting you again in the near future!
by A verified traveler from Staffordshire
Posted 24 Jan 2020
I found the property to be very stylish, warm and comfortable. The shower was amazing and the ktchen was well equipped with full appliances. Home from home. I could have easily stayed there for weeks as all my needs would have been met both inside and outside the appartment. A nice touch was the complementary Nespresso coffee and biscuits!
Comment from Hotel Management
27 Jan 2020 by Lorentsa, Hotel Management
Thank you for your comment. It was a pleasure having you all here on behalf of the reception staff and our manager. Here at B'Shan Serviced Apartments, we thrive to maintain a high standard of customer satisfaction. We look forward to seeing you again in the future.
by A verified traveler
Exceptional service in an excellent location
Posted 20 Dec 2019 on HotelsLocation was excellent, just 3 minutes away from shopping street and 5 minutes from underground. Parking under the apartment is not available if one has a car.
We were in apartment 11 which was on the highest floor. Note that the lift only goes up to the floor before that - one would have to walk or carry their luggage up the stairs. The apartment is well equipped - detergents provided for dishwasher and washing machine, coffee machine, kettle. We wished that the beds were slightly bigger. Think it was smaller than standard queen. The couch and carpet were stained but apartment is otherwise clean.
Service was exceptional. As our flight was in the evening and we stored our luggage there, the in charge that day (Merehan) also kindly allowed us to use an available apartment after our check out time to eat our packed meals and use the washroom before we head off to the airport. That was much appreciated as we have young kids with us.
Comment from Hotel Management
26 Dec 2019 by Merehan, Hotel Management
Thank you for your kind comments! Here at B'Shan Serviced Apartments, we thrive to maintain a high standard of customer satisfaction! We look forward to greeting you again in the near future!
by A verified traveler
Posted 10 Dec 2019
The B’Shan apartments met and in some respects exceeded our expectations.
The location is superb quiet residential area but within a minutes walk of the Kensington High street .
Also would like to mentions and thank the staff on reception who were very helpful and understanding when my son fell ill . We will be returning
Comment from Hotel Management
10 Dec 2019 by Merehan, Hotel Management
Thank you for your comment. It was a pleasure having you all here on behalf of the reception staff and our manager. Here at B'Shan Serviced Apartments, we thrive to maintain a high standard of customer satisfaction. We look forward to seeing you again in the future.
by A verified traveler
great location and a modern apartment.
Posted 22 Nov 2019 on HotelsWe were greeted well and had a fairly straight forward check in process - we did not realise we needed ID to check in so additional paperwork was needed as we do not travel in the UK with a passport. The room was lovely although a little smaller than I had expected but nevertheless had everything we needed except some milk which would have been a lovely touch as tea bags and coffee were provided so milk would have been handy. It was an exceptionally cold time while we were in London and we could not get the room to heat up - after mentioning this to the staff they attended and set the thermostat to 30. Wow - you think, that must have been hot. It wasn’t it was just then a lovely comfortable room temperature so I was not surprised that we had it set to 25 and at that the room was cool. Great location - 5 min walk to the underground. Buses run frequently along the High Street and many restaurants and bars in the area. This is London so you need transport to get around but it is so easy. If we were staying for longer the room would have been ideal for up to a week but on a return visit I think a larger space would be better for 2.
Comment from Hotel Management
22 Nov 2019 by Merehan, Hotel Management
Thank you for having chosen to stay at B'Shan Serviced Apartments. Thank you for your kind comment. The Id request is more of a formality and for security purposes. You will be pleased to learn that we have taken your suggestion into consideration. We have now included milk in our welcome (complementary) package. We have many apartments ranging in size and configuration. Should you choose to book again, please enquire with the Reservations Department and they will recommend a more suitable accomodation for you. We hope to see you again in the near future!
by A verified traveler
Very nice apartment and great location
Posted 20 Nov 2019 on HotelsGood location, nice apartment, good service
Comment from Hotel Management
20 Nov 2019 by Lorentsa, Hotel Management
Thank you for your kind comment! Here at B'Shan Serviced Apartments, we thrive to maintain a high standard of Customer Satisfaction! We look forward to seeing you again in the near future!
