Ratings based on 584 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 8 Oct 2024
by A verified traveler
Posted 6 Oct 2024
Its rare that I will post my comments but I feel that I have to vent my expericne.
This Hotel Price vs what is offered felt like I got scammed.
Their Breakfast was a Joke, they would charge you for a 2nd cup of coffee, unreal. The room size was so small and not properly describe. They charged me 150 pounds to upgrade my room. The hotel has nothing in it you have to walk to the next door building to enjoy a gym, pool or a SPA. My expericne was i will never go back or recomend to anyone to go.
Comment from Hotel Management
14 Oct 2024 by Viktorija Dambrauskaite, Hotel Management
Dear Najib, Thank you for choosing to stay at Jumeirah Lowndes and for taking the time to complete our survey. I sincerely apologise that your experience did not meet your expectations, and I am truly sorry for any inconvenience you may have encountered.Regarding the room size, I would like to clarify that all room dimensions, including square meters, are clearly provided on Expedia website. The facilities are located in our sister property just two minutes walk from the hotel as it states on Expedia it is nearby.Once again, I apologise for the inconvenience and appreciate your feedback. If you plan to stay in London again, please do not hesitate to let us know. I will personally ensure that your next stay is taken care of with the utmost attention to detail.Thank you once again for your feedback and we hope to have the opportunity to welcome you back to Jumeirah Lowndes!Kind regards,
by A verified traveler
Posted 22 Sep 2024
This place is a Gem!! Very beautiful place we truly enjoyed our time there. Alex was so amazing, very helpful and knowledgeable can’t wait to go back and stay again
Comment from Hotel Management
3 Oct 2024 by Viktorija Dambrauskaite, Hotel Management
Dear Josh,Greetings from Jumeirah Lowndes!We are delighted to read that you enjoyed your recent stay with us. We are especially pleased to know that Alex contributed to making your experience memorable. Rest assured, we will share your kind feedback with him- he will be thrilled to hear it!We look forward to welcoming you back to Jumeirah Lowndes for another wonderful visit.Kind regards,
by A verified traveler from Phoenix
Posted 20 Sep 2024
Average
Comment from Hotel Management
21 Sep 2024 by Viktorija Dambrauskaite, Hotel Management
Dear Hassan,Thank you for taking the time to complete the survey. We greatly appreciate your feedback as it helps us to continuously improve the services we offer.At Jumeirah Lowndes, we always strive to create a delightful experience for our guests, and we hope to welcome you back in the future.Thank you once again for your feedback. Kind regards
by A verified traveler
Posted 8 Sep 2024
Excellent service went above and beyond would recommend
Comment from Hotel Management
3 Oct 2024 by Viktorija Dambrauskaite, Hotel Management
Greetings from Jumeirah Lowndes!We are thrilled to read that you enjoyed your recent stay with us. It was truly a pleasure to host you, and we are looking forward to welcoming you back soon for another exceptional experience.Kind regards,
by A verified traveler
Posted 21 Aug 2024 on Hotels
by A verified traveler
Posted 7 Aug 2024 on Hotels
by A verified traveler
Posted 30 Jul 2024 on Hotels
by A verified traveler from Chester
Posted 28 Jul 2024
Best hotel in London. Access to Carlton Tower gym and pool - which is amazing!
