Ratings based on 904 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Richmond
Posted 6 Dec 2024
I highly recommend staying here!
Comment from Hotel Management
6 Dec 2024 by Reservations team, Hotel Management
Dear Alysia,Thank you so much for taking the time to leave a review, it means a lot to us. We pride ourselves on our wonderful team and location and we're so happy that you enjoyed your experience. We hope to welcome you again very soon.Warm regards,
by A verified traveler
Posted 19 Nov 2024
Took way too long to get a Perrier and Diet Coke. Over 10 minutes.
Comment from Hotel Management
20 Nov 2024 by Reservations team, Hotel Management
Dear Valued Guest,Thank you for taking the time to review The InterContinental London Park Lane.We appreciate your honest feedback. It is our goal at The InterContinental London Park Lane Hotel to provide a luxurious 5-star experience and we apologize that we were not able to meet your expectations on this occasion. While we are disappointed to hear of the issues you experienced, we would like for you to know that we take all guest feedback seriously and use it to help improve our services in the future. We appreciate your time and hope you choose us again in the future.Warm regards,
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Reservations team, Hotel Management
Dear Gianmaria, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,
by A verified traveler
Posted 2 Nov 2024
My room was great. The staff were friendly and helpful. The location is fabulous.
Comment from Hotel Management
4 Nov 2024 by Reservations team, Hotel Management
Dear Valued Guest,Thank you so much for taking the time to leave a review, it means a lot to us. We pride ourselves on our wonderful team and location and we're so happy that you enjoyed your experience. We hope to welcome you again very soon.Warm regards,
by A verified traveler
Posted 24 Oct 2024
excellent
Comment from Hotel Management
25 Oct 2024 by Reservations team, Hotel Management
Dear Mark N,Thank you so much for taking the time to leave a review, it means a lot to us. We pride ourselves on our wonderful team and location and we're so happy that you enjoyed your experience. We hope to welcome you again very soon.Warm regards,
by A verified traveler from Chicago
Posted 18 Oct 2024
Incredibly helpful staff warm and welcoming
Comment from Hotel Management
18 Oct 2024 by Reservations team, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,
by A verified traveler
Posted 10 Oct 2024
It was extremely clean, beautiful and very well maintained. The service was impeccable.
Comment from Hotel Management
11 Oct 2024 by Reservations team, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. We are thrilled to see that you enjoyed your stay at our hotel. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,
by A verified traveler
Posted 2 Oct 2024 on Hotels
Comment from Hotel Management
3 Oct 2024 by Reservations team, Hotel Management
Dear Valued Guest,Thank you so much for taking the time to leave a review, it means a lot to us. We pride ourselves on our wonderful team and location and we're so happy that you enjoyed your experience. We hope to welcome you again very soon.Warm regards,
by A verified traveler
Enjoyed it more than the four seasons
Posted 1 Oct 2024 on Hotelsoutstanding service from check in to restaurants, room cleaning staff to in-room dining, real 4 1/2 to 5 star service delivered with grace and kindness, all at an unbeatable Park Lane location.
Comment from Hotel Management
2 Oct 2024 by Reservations team, Hotel Management
Dear Kevin, Thank you for taking the time to share your positive experience with us at InterContinental London Park Lane. Thank you for taking the time to leave a review, we are thrilled to see that you enjoyed your stay at our hotel and that the service was to your liking. On behalf of the whole team, we hope to welcome you again very soon!Warm regards,
by A verified traveler
Posted 25 Sep 2024 on Hotels
Comment from Hotel Management
26 Sep 2024 by Reservations team, Hotel Management
Dear Valued Guest,Thank you for taking the time to review The InterContinental London Park Lane.We appreciate your honest feedback. It is our goal at The InterContinental London Park Lane Hotel to provide a luxurious 5-star experience and we apologize that we were not able to meet your expectations on this occasion. We appreciate your time and hope you choose us again in the future.Warm regards,
