Ratings based on 988 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jul 2024 on Hotels
My 4th stay here. Great location on Piccadilly Line, with easy access to/from Heathrow.
Small but tidy room; Excellent breakfast!
Comment from Hotel Management
16 Jul 2024 by ibis Styles London Gloucester Road Team, Hotel Management
Dear Kevin, Thank you for taking the time to review your stay.We do our utmost to ensure that our guests always have a pleasant experience with us and it is rewarding to receive your positive feedback.We are looking forward to welcoming you again. All the best!ibis Styles London Gloucester Road Team
by A verified traveler
Posted 10 Jul 2024
Very safe and quiet
Comment from Hotel Management
16 Jul 2024 by ibis Styles London Gloucester Road Team, Hotel Management
Dear Cris,Thank you for such a great review.It brings us immense joy to learn that your stay at ibis Styles London Gloucester Road was a pleasant one.We are thrilled that you found the quietness of our hotel to your liking and that our commitment to safety and cleanliness met your expectations. It is encouraging to hear that the condition of the hotel as well as the amenities provided in the room contributed positively to your stay. Our team is also delighted that you found our service to be professional and attentive, as we strive to deliver an exceptional experience to all our guests.We look forward to a return visit from you in the future.Best wishes,ibis Styles London Gloucester Road Team
by A verified traveler
Posted 9 Jul 2024
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by A verified traveler
Small and ok for 1 night
Posted 8 Jul 2024 on HotelsRoom was clean but very small. There was no television on the wall but there was a bracket where it once was. For a single night the room was ok but i would not have been happy to stay longer.
Comment from Hotel Management
6 Sep 2024 by ibis Styles London Gloucester Road Team, Hotel Management
Dear Pauline,Thank you for taking the time to leave your review and for rating us on various aspects of your stay. We’re pleased to hear that you found the room clean and that it worked for your short stay. However, we understand your concerns about the room size and the missing television.We sincerely apologize for the oversight regarding the TV, and we appreciate you bringing this to our attention. Our team is working on resolving this issue to ensure that all rooms are properly equipped for future guests.We hope you might consider staying with us again, and if so, we would be happy to offer you a room that better meets your needs for a longer visit.Warm regards,ibis Styles London Gloucester Road Team
by A verified traveler
Posted 3 Jul 2024
Staffs are very nice, excellent location- just opposite of underground, breakfast not too much choice and no hot food as well, room size not ideal, had few big windows but cannot open. Overall, have a quiet, safe and clean environment, I will happy to come back again.
Comment from Hotel Management
16 Jul 2024 by ibis Styles London Gloucester Road Team, Hotel Management
Dear Pui Shan, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you found our staff to be very nice and that you appreciated the peaceful and secure environment at our hotel. Our team is committed to providing a welcoming and attentive service for a pleasant guest experience.However, we are sorry that some aspects of your stay did not meet your expectations. We understand that our room sizes are compact, which is often characteristic of Victorian buildings in the area. The windows in our rooms are designed to ensure maximum safety and noise insulation and the reason we cannot open them is due to the safety reasons, and we apologize if this caused any inconvenience. While our breakfast selection is thoughtfully curated to cater to a variety of tastes, we recognize that it may not meet everyone's preferences, and we appreciate your feedback on this matter.Nonetheless, we are pleased that our hotel's excellent location across from the Gloucester Road underground station contributed positively to your stay. Its proximity to numerous local attractions and transport links makes it ideal for guests looking to explore London. We truly value your comments and look forward to the opportunity to welcome you back in the future.We hope to welcome you back. Best wishes,ibis Styles London Gloucester Road Team
by A verified traveler
Posted 22 Jun 2024
The hotel location is excellent. It is a converted old house and not as user friendly as a more modern hotel, The staff was excellent.
by A verified traveler
Posted 11 Jun 2024
The hotel location is excellent, just across subway station, markets, restaurants. 10 min walk to V&A museum. Coffee, tea and a cookie in the room. Hotel has elevator, friendly staff, water in the lobby. Good buffet breakfast, chorizo, ham, cereals, juices, milk, cheeses, fresh fruits, etc. I will definitely go back. 5 start property for me. :)
Comment from Hotel Management
12 Jun 2024 by ibis Styles London Gloucester Road Team, Hotel Management
Dear Silvia,Thank you for such a positive review.We work hard to ensure that every guest has the best experience possible, and are pleased that we met your needs. It is rewarding to know you were able to make the most of our tasty breakfast buffet which we hope is an ideal way to help start the day. Your kind comments will be a reward and an incentive for our team members to keep up the good work.It would be our pleasure to have you return on another occasion. Very best wishes,ibis Styles London Gloucester Road Team
by A verified traveler
Posted 8 Jun 2024
Liked the tube effect around the property
Comment from Hotel Management
12 Jun 2024 by ibis Styles London Gloucester Road Team, Hotel Management
Dear Caroline, We would like to thank you for this review about your recent experience in our hotel.Our team aims to deliver exceptional service and create a memorable experience for our guests. We appreciate your positive feedback about our service quality. We apologize for any inconvenience and will address the issue right away. In the future, please inform our team during your stay so we can resolve any issues promptly.ibis Styles London Gloucester Road Team
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
4 May 2024 by ibis Styles London Gloucester Road Team, Hotel Management
Dear Oliver,Thank you for such a great review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,ibis Styles London Gloucester Road Team
